For decades, companies have realized the benefits of mining data in order to make business-critical decisions: things like how many units were sold, how many customers called about a specific issue, even the times of day social media posts are most successful. Today businesses have more data than ever, thanks to omni channel communications and the Internet of Things. And, when utilized appropriately, this data can further guide strategies, plans and forecasts for the future. Although this kind of historical perspective will always have its place, the same technology that makes real-time data and analytics possible can also power real-time business decisions. For example, SingleComm tools not only allow clients to see how a particular script is performing across multiple contact centers, but also the ability to make on-the-fly changes in order to increase success. SingleComm clients utilize real-time data and analytics to help drive business success, including:
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.