Agent Desktop for
Mitel MiVoice Business

Supercharge your Mitel Contact Center with SingleComm CX

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Mitel MiVoice Intelligent Agent Desktop with Dynamic Guided Interactions

Make every contact center interaction simple and successful, in just a few clicks.


How the Intelligent Agent Desktop Works

SingleComm Intelligent Agent Desktop for Mitel MiVoice Business allows contact centers and marketers to quickly and easily build, test, and deploy dynamic guided interactions that are unique to each call. Our visual CX Desktop Builder employs a node-based interface allowing users to drag and drop elements into easy-to-manage workflows. Our intuitive design gets you up and running in a matter of minutes with no coding required.

Your Contact Center Results: Happy agents. Happier customers.

With SingleComm CX, you can create bespoke agent/consumer interactions to maximize outcomes. With just a couple clicks, you can attach industry-leading guided interactions to Mitel MiVoice Business. Your agents now have all the tools they need to achieve better better retention, increased conversion, and "wow-factor" satisfaction.

Deploy the Power of SingleComm CX to
Mitel MiVoice Business

Integrated Agent Desktop

A simple user interface gives agents an intuitive way to handle a wide variety of interactions.

Flow Creation

Building your own flow is easy: simply click the graph to setup a new slide, add fields and integrations, and connect the arrows to map your customer experience.

Logic Control

Seamlessly add logic layers into workflows with intuitive control tools.

Extensive Toolkit

Mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.

Flow Visualization

Drag and drop tools allow users to graphically design and implement communication flows without coding.

Specialized Field Creation

Customize scripts with radio buttons, checkboxes, and dropdowns for an easy navigation experience your agents and consumers will notice.



Integrating the SingleComm Intelligent Agent Desktop for Mitel MiVoice is Easy

Login to the SingleComm CX Flow builder and use our drag and drop tools to build your guided interaction.

Use our drag and drop tools to integrate your guided interaction with any data sources or data targets to make it intelligent.

Grab the URL token associated with your guided interaction and paste it into your Mitel MiVoice software and start using! To see what an Intelligent Agent Desktop can do for you, schedule a demo or contact us at info@singlecomm.com for more information.






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