SingleComm. Singular value.
In addition to unmatched solutions, SingleComm offers unparalleled value.
The technology, tools and insight you need to optimize your contact center.
- PCI/SOC2 certified
- HIPAA compliant
- Rank, Skills, and % Allocation routing
- DTMF and spoken language IVRs
- Number provisioning
- Multi-party conference with warm/cold transfer
- Call queuing, and queued callbacks
- Call monitoring and recording
- Session history
- DNC scrubbing
- Agent training tools
- Drag and drop communication flows
- Highly customizable
- Rich library of integrations
- Guided interactions
- Interactive scripts and real-time updates
- Session data transfer
- FAQs and agent resources
- Unified agent desktop experience
- No programming or coding needed
- Built-in A/B testing tools
- Customized metrics
- Customized reporting
- Standard reporting
- Real-time analytics
- Drag and drop report building
- Cross-channel visibility
- Multi-center dashboards
- Reporting APIs for easy access
- Scheduled exports
- Permissions-based access
- Report embeds
… and so much more!
*Price valid with annual agreement.
†Setup fees may apply.