SingleComm vs. 8×8 How SingleComm offers a one-of-a-kind solution for CCaaS

SingleComm offers the best and most affordable call center solution. With a one-of-a-kind affordable solution that outshines competitors like 8×8, SingleComm delivers the most powerful, affordable CCaaS solution, and pioneered WebRTC with exceptional service.

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How SingleComm delivers a powerful solution for call centers

Analytics

All-in-one communication

SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels to give customers more communication channels. Unlike 8×8, SingleComm gives your customers everything they need.

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Smarter business intelligence

While 8×8 has some business tools, SingleComm offers them all. To make analytics simpler, SingleComm has built-in QA Module with customizable scorecards.

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No IT resources. No problem

SingleComm offers integrated workflow development with customizable drag and drop, so you can build your own workflows without spending time and money on IT.

See the difference.

SingleComm

8×8

True Cloud Architecture

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Cloud Web RTC

For nearly a decade


True Cloud Pricing

Customized pricing based on your needs

$140/agent

Plus telco usage

Microsoft Server & SQL Software Managed in the Cloud

Cloud-managed software updates with no downtime

Microsoft Server and SQL licensing included

$5,000 to install

Monthly updates

Requires IT services

$20,000 to purchase & install

Integrated Voice & Omni Channels

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Business Intelligence Tools

Standard & custom reports

Report on all agent script fields

Special report creation without professional services/SQL programmers

Auto delivery via excel, .csv or graphics

Some

SMS Campaigns

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Robust Two-way Automated Emails

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Knowledge Base

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Bots

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Reporting for All Voice & Omni Channels

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SinglePane Interface for All Voice/Omni Channels

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Google My Business Messaging

Coming soon!


Stereo Recordings for AI Speech Analytics

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Built-in Scorecards

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Blended Agents

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Rapid App Development

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API Integrations

Self serve integration libraries with Salesforce, Zendesk, HubSpot & more

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All the tools in one place

Give your business more with powerful scripting, automated tools, blended agent efficiency, and business intelligence tools. Stand out from the crowd with SingleComm’s cloud-based reliability, security, compliance, and efficiency, plus omni channel communications. All-in-one proprietary software to eliminate the need for extra cost and 3rd parties.

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Upgrade to the best

Seamlessly upgrade to the newest and most efficient call center solution. Get real-time views and real-time results with customized, real-time analytics that allow you to evaluate contact.

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