Contact center solutions
designed by contact center professionals.
SingleComm was created with one goal: to help you exceed yours.
We’re the only contact center solution provider created and run by contact center professionals. We know what it’s like to work on a call center floor because we’ve done it. We’ve lived it. We understand the unique challenges and the diverse needs.
We used our combined six decades of experience in the contact center industry to build an all-in-one customer experience platform that’s intuitive, efficient, highly scalable, and usable anywhere in the world with just an internet connection and a browser, perfect for WFH and in-center agents.
SingleComm solves all these frustrating — and common — contact center pain points:
- My agents need to have multiple tabs/applications open to handle a single customer interaction.
- I have to use multiple, disconnected tools to measure agent/campaign performance.
- My agents require time-consuming training for each product/campaign.
- My agents are frustrated and turnover is high.
- My agents need access to information in other systems (CRMs), but integrating with those systems is difficult and expensive.
- With multiple contact centers, we can never be sure all agents are handling customer interactions consistently.
- I don’t know why agents spend differing amounts of time/effort on customer interactions with the same final disposition.
- I’m not able to ensure that my agents are pitching cross-sells/up-sells in all cases when they should.
- I would test and optimize agent workflows if I had easy access to testing tools.
All without hiring costly coders and programmers or using expensive IT resources. All backed by our commitment to do what it takes to get the job done right.