Call center software solutions designed by contact center professionals.
SingleComm was created with one goal: to help you exceed yours.
We’re the only call center software provider created and run by contact center professionals.
We know what it’s like to work on a call center floor because we’ve done it. We’ve lived it. We understand the unique challenges and the diverse needs. And we’ve crafted the perfect virtual call center software tools to address these needs.
We used our combined six decades of experience in the contact center industry to build an all-in-one customer experience platform that’s intuitive, efficient, highly scalable, and usable anywhere in the world with just an internet connection and a browser, perfect for WFH and in-center agents.
Our contact center software for call centers solves all these frustrating — and common — contact center pain points affecting agents:
My agents need to have multiple tabs/applications open to handle a single customer interaction.
My agents stay on calls for longer than needed because they can’t access information needed all in one place.
My agents require time-consuming training for each product/ campaign.
My agents are annoyed by long training times and eager to get started.
My agents are frustrated and turnover is high.
My agents need access to information in other systems (CRMs), but integrating with those systems is difficult and expensive.
My agents are unable to track their productivity.
And affecting you, your ability to track results, and ultimately run your call center effectively:
I have to use multiple, disconnected tools to measure agent/campaign performance.
With multiple contact centers, we can never be sure all agents are handling customer interactions consistently.
I don’t know why agents spend differing amounts of time/effort on customer interactions with the same final disposition.
I’m not able to ensure that my agents are pitching cross-sells/up-sells in all cases when they should.
I would test and optimize agent workflows if I had easy access to testing tools.
My current solution is too expensive.
My current platform drops calls.
My call center reporting is limited and agents are unable to review their performance.
Our solution addresses all of your problems and more:
Scripts in moments, rather than days or weeks
Reduced costs by 40%
Improved processes and reduced inefficiencies
Lowered agent training times by 50%
The Bottom Line
For many contact centers, their call center software isn’t attuned to their business or their needs. They not only lack the sophisticated, easy-to-use tools that they need, but also exceptional service from industry experts.
Our solution does it all without hiring costly coders and programmers or using expensive IT resources, saving you valuable time and money. It’s all backed by our commitment to do what it takes to get the job done right and offer the most affordable, powerful call center tools.
Check out what our Founder/ CEO, Michael Puccinelli has to say.
Our unique solution during our Keynote Presentation at the ATSI trade show.
Our clients have a lot to say too.
We’ve taken them to the next level with results that speak for themselves:
The ability to pull all sorts of reporting has helped us to improve results, reduce any timelines, and create additional efficiencies.
Kirsty Nicholls, OceanX
SingleComm scripting solution as far as I’m concerned is second to none. They have the ability to be extremely dynamic in our space and that’s something that’s vital.
Jason Birch, Universal Marketing Group