SingleComm vs. Amtelco: Why SingleComm is leading the TAS industry.
SingleComm is revolutionizing the Telephone Answering Service industry with an all-in-one solution that outshines competitors like Amtelco. The bottom line: SingleComm is more affordable, offers the TAS industry’s first true cloud solution, and is the only TAS platform with fully integrated voice, omni channel, scripting, and dispatch.
Ready to experience the difference for yourself?
How SingleComm is making everything better, faster than Amtelco.
True cloud architecture
SingleComm innovated the first cloud-native TAS solution in the industry. While Amtelco recently introduced cloud web RTC, SingleComm’s decade-plus of experience means unmatched resilience, PCI, SOC2, and HIPAA compliance, and the ability to deploy remote agents with any device that connects to the web.
Fully integrated omni channels
SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels. Unlike Amtelco, SingleComm enables you to create automated responses spanning all channels, intelligent bots, and more.
No IT resources needed, no better price on the market.
SingleComm saves money, as well as time, thanks to cloud-managed software updates with no downtime or costly IT resources, specialized BI reports without programming, and a price point that’s one-quarter the cost of Amtelco’s offering.
See the difference.
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SingleComm |
Amtelco |
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True Cloud Architecture |
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Cloud Web RTC |
For nearly a decade |
Less than a year |
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True Cloud Pricing |
Customized pricing based on your needs |
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Microsoft Server & SQL Software Managed in the Cloud |
Cloud-managed software updates with no downtime Microsoft SQL licensing included |
Monthly updates Requires IT services ~4x the cost to purchase & install |
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Integrated Voice & Omni Channels |
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Business Intelligence Tools |
Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics |
Standard and custom reports No reporting on fields within scripts Special reports require professional services/SQL programmers |
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SMS Campaigns |
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Robust Two-way Automated Emails |
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With MergeComm |
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Knowledge Base |
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Bots |
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Reporting for All Voice & Omni Channels |
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SinglePane Interface for All Voice/Omni Channels |
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Google My Business Messaging |
Coming soon! |
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Stereo Recordings for AI Speech Analytics |
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Built-in Scorecards |
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Blended Agents |
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Rapid App Development |
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API Integrations |
Self serve integration libraries with Salesforce, Zendesk, HubSpot & more |
Requires costly professional services |
Can SingleComm really do more with less?
Powerful scripting, automated tools, blended agent efficiency, and business intelligence tools enable your business to do more with less. With cloud-based reliability, security, compliance, and efficiency, plus omni channel communications, SingleComm’s TAS solution stands apart–so you can, too.
Get ahead. Get started
Easily upgrade to the industry’s most powerful TAS platform. Seamlessly transfer data, build script templates that can be cloned for all your verticals, and get up and running fast.
Make the call. Choose the best.