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Discover the power of one.

You do it all. You need a call center tool that does the same. SingleComm’s cloud-native software offers omnichannel communications, dynamic and customized agent workflows, and enriched analytics in a “single pane of glass.” Whether you want to compete with the big players or optimize your existing business, our virtual call center platform can save tens of thousands of dollars each year while boosting customer satisfaction.

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50 percent agent training time reduction.  22 percent lower AHT.  0 programming.

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Optimize your call center.
And your bottom line.

Have an internet connection? You’re in business. Whether you want to compete with the big players or just optimize your existing business, our leading-edge, 100% cloud-based contact center software solution lets you create customer-delighting experiences and streamline agent training — even if they work from home.

Optimize call center

The one that delivers.

Our virtual call center software and telephone answering service solutions offer the benefits you need for unparalleled results.

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Maintain client privacy.

Securely capture sensitive financial and medical information with our PCI certified, SOC 2 certified, and HIPAA compliant tools.

Empower agents with our unified desktop.

Give agents dynamic workflows, triage tools, rebuttals, and FAQs in a single pane of glass. No more jumping from tab-to-tab or application-to-application.

Lower costs with drag-and-drop workflows.

Create dynamic, customized workflows in minutes. The result: Significant cost savings, less agent training and ramp-up time, lower AHT, and a positive, consistent customer experience across channels.

Supercharge your analytics.

Optimize results with built-in A/B and multivariate testing tools and real-time comprehensive reporting that combines inbound/outbound voice, chat, SMS, email routing metrics, and agent-customer interaction data in one place.

Maintain privacy

Securely capture sensitive financial and medical information with our PCI-certified, SOC 2 and HIPAA-compliant tools.

Empower agents

Give agents dynamic conversation flows, triage tools, rebuttals and more on a single screen. Plus boost performance with real-time agent-supervisor communications on every call.

Lower costs

Drag and drop guided interactions into dynamic flows in minutes. No programming or IT resources.

Supercharge analytics

Dramatically improve interactions and results with a dashboard that merges contact center data with agent/customer interaction data, all in an environment that you can customize to your unique needs.
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Multiple partners. One solution.

Our open architecture allows us to easily partner with companies like Amazon Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services — just to name a few. And because our software is modular, SingleComm plays nicely with others. Implementation is easy with a flexible stair-step approach, or go all-in for maximum results. It’s your call.

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Raise your contact center game.

You do it all. You need a call center tool that does the same. SingleComm is modular. Already have an ACD? SingleComm works perfectly with Amazon Connect, Mitel, Cisco, Twilio, Genesys, Seranova, and more! Implementation is easy with a flexible stair-step approach, or go all-in for maximum results.

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Workflow

Drag and drop your way to success.

Reduce agent training and ramp-up time. Create a consistent customer experience, decrease AHT, and increase sales and customer satisfaction with dynamic, customized workflows that are unique to each call.

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Analytics

Real-time views. Real insights.

Customized, real-time analytics enable you to simultaneously evaluate contact center and agent-customer interaction data in order to uncover — and improve — the metrics that matter most.

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ACD

Scale with the pioneer in WebRTC.

Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world.

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more for less?
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