The all-in-one contact center platform for optimizing the agent-customer experience.
Turns out you can have it all.
Welcome to the power of one.
It’s all here: omnichannel communications, dynamic and customized agent workflows, and enriched analytics. Welcome to SingleComm, the contact center technologies solution provider with the power to help you increase agent efficiency and customer satisfaction.
All of the customization.
None of the programming.
Now you’re talking.
50 percent agent training time reduction. 22 percent lower AHT. 0 programming.
This is SingleComm.
Optimize your call center.
And your bottom line.
Have an internet connection? You’re in business. Whether you want to compete with the big players or just optimize your existing business, our leading-edge, 100% cloud-based solution lets you create customer-delighting experiences and streamline agent training — even if they work from home.
The one that delivers.
Our solutions offer the benefits you need for unparalleled results.
Maintain privacy
Securely capture sensitive financial and medical information with our PCI certified, SOC 2 certified, and HIPAA compliant tools.Empower agents
Give agents the right information at the right time — dynamic workflows, triage tools, rebuttals, and FAQs — all in a unified agent desktop. No more jumping from tab-to-tab or application-to-application.Lower costs
Drag and drop guided interactions into dynamic workflows in minutes. No programming or IT resources required.Supercharge analytics
Optimize interactions and results with built-in A/B and multivariate testing tools, and real-time comprehensive reporting that combines omnichannel (inbound/outbound voice, chat, SMS, email) routing metrics and agent-customer interactions data, all in one place .
Maintain privacy
Securely capture sensitive financial and medical information with our PCI-certified, SOC 2 and HIPAA-compliant tools.
Empower agents
Give agents dynamic conversation flows, triage tools, rebuttals and more on a single screen. Plus boost performance with real-time agent-supervisor communications on every call.
Lower costs
Drag and drop guided interactions into dynamic flows in minutes. No programming or IT resources.
Supercharge analytics
Dramatically improve interactions and results with a dashboard that merges contact center data with agent/customer interaction data, all in an environment that you can customize to your unique needs.Our clients are talking.
See the case studies
With SingleComm, we created, tested and deployed our workflows across multiple contact centers in 3 days instead of 6-8 weeks. We save $100,000 annually just on script-building costs.
Beachbody Inc.
SingleComm is cost-effective, reliable, provides exceptional customer service and offers outstanding solutions that help us achieve our goals. We have tried other phone systems for different clients and each time return to SingleComm.
Blue Acorn
Multiple partners.
One solution.
Our open architecture allows us to easily partner with companies like Amazon Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services — just to name a few.
Raise your contact center game.
You do it all. You need a platform that does the same. SingleComm is modular. Already have an ACD? SingleComm works perfectly with Amazon Connect, Mitel, Cisco, Twilio, Genesys, Seranova, and more! Implementation is easy with a flexible stair-step approach, or go all-in for maximum results.
Workflow
Drag and drop your way to success.
Reduce agent training and ramp-up time. Create a consistent customer experience, decrease AHT, and increase sales and customer satisfaction with dynamic, customized workflows that are unique to each call.
Analytics
Real-time views. Real insights.
Customized, real-time analytics enable you to simultaneously evaluate contact center and agent-customer interaction data in order to uncover — and improve — the metrics that matter most.
ACD
From the pioneer in WebRTC.
Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world.