Guided Interactions

The all-in-one contact center platform for optimizing the agent-customer experience.

Turns out you can have it all.

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Welcome to the power of one.

It’s all here: omnichannel communications, dynamic and customized agent workflows, and enriched analytics. Welcome to SingleComm, the contact center technologies solution provider with the power to help you increase agent efficiency and customer satisfaction.

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98% answered call rate
$4,307 Lifetime value
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All of the customization.
 None of the programming.

Now you’re talking.

50 percent agent training time reduction.  22 percent lower AHT.  0 programming.
This is SingleComm.

Optimize your call center.
And your bottom line.

Have an internet connection? You’re in business. Whether you want to compete with the big players or just optimize your existing business, our leading-edge, 100% cloud-based solution lets you create customer-delighting experiences and streamline agent training — even if they work from home.

Optimize call center

The one that delivers.

Our solutions offer the benefits you need for unparalleled results.

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Maintain privacy

Securely capture sensitive financial and medical information with our PCI certified, SOC 2 certified, and HIPAA compliant tools.

Empower agents

Give agents the right information at the right time — dynamic workflows, triage tools, rebuttals, and FAQs — all in a unified agent desktop. No more jumping from tab-to-tab or application-to-application.

Lower costs

Drag and drop guided interactions into dynamic workflows in minutes. No programming or IT resources required.

Supercharge analytics

Optimize interactions and results with built-in A/B and multivariate testing tools, and real-time comprehensive reporting that combines omnichannel (inbound/outbound voice, chat, SMS, email) routing metrics and agent-customer interactions data, all in one place .

Maintain privacy

Securely capture sensitive financial and medical information with our PCI-certified, SOC 2 and HIPAA-compliant tools.

Empower agents

Give agents dynamic conversation flows, triage tools, rebuttals and more on a single screen. Plus boost performance with real-time agent-supervisor communications on every call.

Lower costs

Drag and drop guided interactions into dynamic flows in minutes. No programming or IT resources.

Supercharge analytics

Dramatically improve interactions and results with a dashboard that merges contact center data with agent/customer interaction data, all in an environment that you can customize to your unique needs.
Case studies

Our clients are talking.

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Multiple partners.
One solution.

Our open architecture allows us to easily partner with companies like Amazon Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services — just to name a few.

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Salesforce

Raise your contact center game.

You do it all. You need a platform that does the same. SingleComm is modular. Already have an ACD? SingleComm works perfectly with Amazon Connect, Mitel, Cisco, Twilio, Genesys, Seranova, and more! Implementation is easy with a flexible stair-step approach, or go all-in for maximum results.

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Workflow

Drag and drop your way to success.

Reduce agent training and ramp-up time. Create a consistent customer experience, decrease AHT, and increase sales and customer satisfaction with dynamic, customized workflows that are unique to each call.

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Analytics

Real-time views. Real insights.

Customized, real-time analytics enable you to simultaneously evaluate contact center and agent-customer interaction data in order to uncover — and improve — the metrics that matter most.

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ACD

From the pioneer in WebRTC.

Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world.

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Ready to do
more for less?
Let’s talk.