Let your customers engage with you exactly how they want to. In addition to voice campaigns, SingleComm supports multiple channels including Webchat, SMS, Facebook Messenger and Email.
Dynamically update your agent workspaces in real time to drive the best customer experience all within a simple drag and drop interface. Advanced features, like mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.
The agent desktop includes dynamic recommendations, centralized knowledge bases, omnichannel customer engagement and more. All while seamlessly integrating with industry leading CRMs to pull the customer data you need, when you need it.
Working communication flow or agent workspace can be made on the fly, without requiring a logout or lengthy restart.
A powerful BI tool that links all customer interactions together, producing a holistic view of their journey. Easily schedule, download, and distribute your data, including recordings and session history.
Our simple to use UI enables the most complex enterprise operations to be easily managed by admins.
Inbound and outbound, SingleComm’s easy to use omnichannel platform drives customer engagement intuitively. Your customers win and so does your team.
Easily build and deploy highly dynamic flows, desktops, and shopping carts — without coding
Tools that allow users to graphically design and implement communication flows — without coding
Real time dashboards, custom reporting, and scheduling
A highly scalable WebRTC voice, chat, SMS, email, and FB messenger platform
Grow your sales with unrivaled customer service engagement and a dynamic omnichannel platform.
Omnichannel customer engagement made simple. An Intuitive User Interface gives customer service professionals the ability to interact with a single screen for all engagements.
Access the omnichannel reporting intelligence you need to be successful. Create both real-time and custom reports the way you want them.
Dynamically update agent workflows to drive the best outcome. Internal and external auditing capabilities allow for ongoing feedback and development.
WebRTC allows for instant agent communication eliminating the need for clumsy hardware or difficult to integrate softphones.
By choosing SingleComm, we’ve built a solid foundation for developing new features based on our company’s future needs. It is a true omnichannel solution that can be used to create message flow for bot technology or automated response. The options are wide open. There’s potential in this system we haven’t yet tapped.
- Top Fitness Marketer
SingleComm has gone above and beyond to help us manage our campaigns successfully, something I’ve never experienced with other VCC solutions.
- Industry-leading customer engagement center
(Push Innovation Live)
SingleComm’s scripting tool was easy to use from the very start. We were able to take our script creation, test and deployment process to multiple contact centers down from 6-8 weeks to only 3 days without the need for developers- thus increasing our ROI and sales.
- Top Fitness Marketer
See how SingleComm can transform your contact center communication.