Discover the state-of-the-art platform that is guaranteed to explode sales and radically improve customer engagement -- using your existing contact center platform (whether its a Mitel MiVoice Business, Amazon Connect, Genesys or other platform).
Inbound and outbound, SingleComm’s easy to use CX tools empower your agents to achieve better retention, increased conversion, and "wow-factor" consumer satisfaction. Your agents can more easily provide a consistent consumer experience -- even with reduced agent training and ramp-up time.
SingleComm's visual desktop builder employs a node-based interface to allow users to drag and drop elements into easy-to-manage workflows. Easily build highly dynamic flows and interaction experiences - without code.
By dynamically placing the conversation flows, FAQs, upsells, rebuttals and other resources in front of agents exactly when they need them, agents are able to handle consumers exactly as you want them handled.
Business Intelligence made simple. CX Explore lets non-technical users easily build reports and dashboards on demand, or schedule them to be delivered (by email, JSON, sFTP, etc.).
Easily build and deploy highly dynamic flows, desktops, and shopping carts — without coding. Integrate your flows with third party services (such as Salesforce.com, Zapier, Mailchimp, etc.) -- without coding.
Deploy your dynamic flows to your existing contact center software so that your agents are presented with the right flow at the right time. Agents have all the information they need to handle each interaction they way you want it handled.
Empower your users to build dashboards and reports that include telephony and other data from your contact center platform merged with interaction data showing exactly what happened in the interaction between your agent and the consumer.
Knowledgeable and empowered agents lead to better consumer interactions. Interactions that delight your consumers.
Save your agents time and training by dynamically placing the conversation flows, FAQs, upsells, rebuttals and other resources in front of your agents exactly when and where they need them.
Give your agents the information they need in a unified desktop experience that reduces or eliminates the need to navigate between multiple applications. Agents can immediately take calls as experts, as your dynamic flows can walk them through the perfect experience.
Give your agents the data they need when they need it. Easily integrate with third party applications to insert information into the flow. Its just as easy to get data out of a flow you create so that your CRM or other systems are updated based on each interaction.
Your reporting insight should not be limited to what your contact center application provides. Supercharge your ability to manage your contact center by merging your contact center telephony data with your agent/consumer interaction data.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.
