Your Contact Center. Reimagined.

Discover the state-of-the-art platform that is guaranteed to explode sales and radically improve customer service engagement.

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Channel Partners

See what your contact center was meant to do.

Omnichannel

Omnichannel

Let your customers engage with you exactly how they want to. In addition to voice campaigns, SingleComm supports multiple channels including Webchat, SMS, Facebook Messenger and Email.

Guided Interactions

Guided Interactions

Dynamically update your agent workspaces in real time to drive the best customer experience all within a simple drag and drop interface. Advanced features, like mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.

Agent Empowerment

Agent Empowerment

The agent desktop includes dynamic recommendations, centralized knowledge bases, omnichannel customer engagement and more. All while seamlessly integrating with industry leading CRMs to pull the customer data you need, when you need it.

Real-Time Changes

Real-Time Changes

Working communication flow or agent workspace can be made on the fly, without requiring a logout or lengthy restart.

Integrated Analytics

Integrated Analytics

A powerful BI tool that links all customer interactions together, producing a holistic view of their journey. Easily schedule, download, and distribute your data, including recordings and session history.

Effortless Admin

Effortless Admin

Our simple to use UI enables the most complex enterprise operations to be easily managed by admins.

Contact Center Communication that works.

Inbound and outbound, SingleComm’s easy to use omnichannel platform drives customer engagement intuitively. Your customers win and so does your team.

CX Create

Visualized communication flows

Explore

CX Route

Minimize agent idle time by routing calls by skill or rank

Explore

CX Explore

Business Intelligence made simple

Explore

Radical Customer Experience

CX Create

Easily build and deploy highly dynamic flows, desktops, and shopping carts — without coding

CX Flow

Tools that allow users to graphically design and implement communication flows — without coding

CX Explore

Real time dashboards, custom reporting, and scheduling

CX Route

A highly scalable WebRTC voice, chat, SMS, email, and FB messenger platform

Sell Smarter. Service Better.

Grow your sales with unrivaled customer service engagement and a dynamic omnichannel platform.

Cross Platform Selling

Omnichannel customer engagement made simple. An Intuitive User Interface gives customer service professionals the ability to interact with a single screen for all engagements.

Integrated Analytics

Access the omnichannel reporting intelligence you need to be successful. Create both real-time and custom reports the way you want them.

Your Agents, Empowered

Dynamically update agent workflows to drive the best outcome. Internal and external auditing capabilities allow for ongoing feedback and development.

Harness the Power of the Cloud

WebRTC allows for instant agent communication eliminating the need for clumsy hardware or difficult to integrate softphones.

Contact Center Rave Reviews

Upgrade your contact center.

See how SingleComm can transform your contact center communication.