Cloud-Based Contact Center Software Solution

Discover the power of one.

You do it all. You need a call center tool that does the same. SingleComm’s cloud-native software offers omnichannel communications, dynamic and customized agent workflows, and enriched analytics in a single pane of glass. Whether you want to compete with the big players or optimize your existing business, our virtual call center platform can save tens of thousands of dollars each year while boosting customer satisfaction.

50% less agent training. 0 programming.

Now you’re talking.

SingleComm offers all of the customization and none of the programming or IT costs. Our virtual call center software and telephone answering service solutions offer the benefits you need for unparalleled results, whether your agents are onsite or remote.

Empower agents with our unified desktop.

Give agents dynamic workflows, triage tools, rebuttals, and FAQs in a “single pane of glass.” No more jumping from tab-to-tab or application-to-application.

Lower costs with drag-and-drop workflows.

Create dynamic, customized workflows in minutes. The result: Significant cost savings, less agent training and ramp-up time, lower AHT, and a positive, consistent customer experience across channels.

Supercharge your analytics.

Optimize results with built-in A/B and multivariate testing tools and real-time comprehensive reporting that combines inbound/outbound voice, chat, SMS, email routing metrics, and agent-customer interaction data in one place.

Scale with the pioneer in WebRTC.

Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world.

Maintain client privacy.

Securely capture sensitive financial and medical information with our PCI-certified, SOC 2-certified, and HIPAA-compliant tools.

Choose the most complete TAS solution available, period.

Upgrade to the Telephone Answering Service industry’s only true cloud platform with fully integrated voice and digital channels. Achieve better customer engagement, greater agent efficiency, and more powerful insights with customized scripting, robust dispatch and business intelligence tools, and seamlessly integrated voice, web chat, SMS, email, social, and secure messaging channels.

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Multiple partners. One solution.

Our open architecture allows us to easily partner with companies like Amazon Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services — just to name a few. And because our software is modular, SingleComm plays nicely with others. Implementation is easy with a flexible stair-step approach, or go all-in for maximum results. It’s your call.

Learn more about partners