Give Your Agents Superpowers with the SingleComm Intelligent Agent Desktop


A great customer experience starts with an expert Agent experience.


  • Reduce training and ramp up time by 50% for work from home agents.

  • Reduce average handle time (AHT) by at least 15%

  • Create a consistent customer experience that protects your Quality Assurance KPIs

Discover the state-of-the-art platform that is guaranteed to explode sales and radically improve customer engagement -- using your existing contact center platform (whether it's Mitel MiContact Center Business, Amazon Connect, Genesys or any other provider).

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Channel Partners

Give your agents the tools they need to make every interaction extraordinary.

For Inbound and Outbound voice, as well as Omni-channel interactions, SingleComm’s easy-to-use CX tools empower your agents to achieve better retention, increased conversion, and "wow-factor" customer satisfaction. Get your agents to provide a consistent customer experience with significantly reduced agent training and ramp-up time.

CX Create / Flow

SingleComm's visual flow builder employs an intuitive interface allowing users to drag and drop elements into easy-to-manage workflows. Non-technical marketers, contact center subject matter experts, and even senior agents can build highly dynamic flows and interaction experiences – all without code.

Rich, interactive flows let your agents effortlessly guide the customer’s journey by placing the right information in front of the agents at the right time. Dynamically providing the right FAQs, upsells, rebuttals and other resources to the agents exactly when they need them creates shorter AHT and better outcomes.

Even integrations are drag and drop! Select your CRM (Salesforce, Zendesk, etc), Merchant Pre-Auth, or other third-party application from our library of integrations and drop it onto your workflow graph. With integrations, agents no longer need to navigate through multiple tabs or applications to satisfy the customer’s needs.

Explore

CX Explore

Business Intelligence made simple. By combining both in session data from the agent/customer interaction and ACD data, you get comprehensive and real-time information to measure and maximize contact center performance all in one place. CX Explore lets non-technical users easily build reports and dashboards on demand, or schedule them to be delivered (by email, JSON, sFTP, etc.).

Explore

Empower your agents. Delight your consumers.

Knowledgeable and empowered agents lead to better customer experiences. Experiences that delight your customers and improve CSAT

Empower Your Agents

Save your agents time and training by dynamically placing the conversation flows, FAQs, support questions, triage tools, rebuttals and other resources in front of your agents exactly when and where they need them.

Reduce Training Time

Give your agents the information they need in a seamless experience that reduces or eliminates the need to navigate between multiple applications. Agents can immediately handle contacts as experts, as your dynamic flows can walk them through the perfect experience.

Integrations, Simplified

Give your agents the data they need when they need it. Easily integrate with third-party applications to insert information into the flow. It’s just as easy to get data out of a flow you create so that your CRM or other systems are updated based on each interaction.

Supercharge your Analytics

Your reporting insight should not be limited to what your contact center application provides. Supercharge your ability to manage your contact center by merging your contact center data with your agent/customer interaction data.

Ready to Do More for Less?
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Increase speed to market. Decrease training time. Eliminate flow programming and IT costs. Choose SingleComm, the single company with the tools, technology and dedication to doing what it takes to get the job done right.

See for yourself.