Discover the state-of-the-art platform that is guaranteed to explode sales and radically improve customer engagement -- using your existing contact center platform (whether it's Mitel MiContact Center Business, Amazon Connect, Genesys or any other provider).
For Inbound and Outbound voice, as well as Omni-channel interactions, SingleComm’s easy-to-use CX tools empower your agents to achieve better retention, increased conversion, and "wow-factor" customer satisfaction. Get your agents to provide a consistent customer experience with significantly reduced agent training and ramp-up time.
SingleComm's visual flow builder employs an intuitive interface allowing users to drag and drop elements into easy-to-manage workflows. Non-technical marketers, contact center subject matter experts, and even senior agents can build highly dynamic flows and interaction experiences – all without code.
Rich, interactive flows let your agents effortlessly guide the customer’s journey by placing the right information in front of the agents at the right time. Dynamically providing the right FAQs, upsells, rebuttals and other resources to the agents exactly when they need them creates shorter AHT and better outcomes.
Even integrations are drag and drop! Select your CRM (Salesforce, Zendesk, etc), Merchant Pre-Auth, or other third-party application from our library of integrations and drop it onto your workflow graph. With integrations, agents no longer need to navigate through multiple tabs or applications to satisfy the customer’s needs.
Business Intelligence made simple. By combining both in session data from the agent/customer interaction and ACD data, you get comprehensive and real-time information to measure and maximize contact center performance all in one place. CX Explore lets non-technical users easily build reports and dashboards on demand, or schedule them to be delivered (by email, JSON, sFTP, etc.).
Easily build and deploy highly dynamic flows to put the right information in front of agents exactly when they need it. Integrate your flows with third-party services (such as Salesforce.com, Zapier, Mailchimp, etc.) – all without coding.
Empower your users to build dashboards and reports that include telephony and other data from your contact center platform merged with interaction data showing exactly what happened in the interaction between your agent and the customer. Controlling your operation has never been easier.
Knowledgeable and empowered agents lead to better customer experiences. Experiences that delight your customers and improve CSAT
Save your agents time and training by dynamically placing the conversation flows, FAQs, support questions, triage tools, rebuttals and other resources in front of your agents exactly when and where they need them.
Give your agents the information they need in a seamless experience that reduces or eliminates the need to navigate between multiple applications. Agents can immediately handle contacts as experts, as your dynamic flows can walk them through the perfect experience.
Give your agents the data they need when they need it. Easily integrate with third-party applications to insert information into the flow. It’s just as easy to get data out of a flow you create so that your CRM or other systems are updated based on each interaction.
Your reporting insight should not be limited to what your contact center application provides. Supercharge your ability to manage your contact center by merging your contact center data with your agent/customer interaction data.
SingleComm’s scripting tool was easy to use from the very start. We were able to take our script creation, test and deployment process to multiple contact centers down from 6-8 weeks to only 3 days without the need for developers- thus increasing our ROI and sales.
SingleComm has gone above and beyond to help us manage our campaigns successfully, something I’ve never experienced with other VCC solutions.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.