True multi-channel customer service and sales across the channels your
customers want, while empowering agents with all the data they need.
SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers.
Traditionally, contact centers and marketers embark on complex, time consuming and costly programming projects to build scripts. The SingleComm solution dramatically cuts down the cost and time associated with building, updating and deploying scripts into a live environment.
Utilizing the distributed nature of the cloud, we offer integrated multi-channel customer engagement tools protected by the highest level of redundancy and PCI security. Inbound calls are easily routed via skill or rank, outbound calls can be blended to minimize agent idle time.
The SingleComm platform delivers information through Real-Time Dashboards and Historical Reports. These reports can be configured to render data in multiple ways and saved per user to make it easy to manage the information important to individuals through out your organization.
Sell more than ever before. Unique cross platform integrations combined with beautiful, easy to process reporting, make selling through the SingleComm platform incredibly easy.
Multichannel customer engagement made simple. An intuitive User Interface (UI) is one facet as to why Contact Centers, Marketers and Consumer affairs professionals love SingleComm.
Access the multichannel reporting intelligence you need to be successful. Create both real-time and historical reports the way you want them.
SingleComm provides powerfully-simple cloud software solutions that enables you to easily sell your products through multiple sales channels. See what our customers are saying.
Contact us today to schedule a live demo and see how we can help you increase Sales and ROI for your business!