SingleComm vs. Genesys: Why SingleComm is the singular solution for CCaaS.

More call centers are turning to SingleComm’s solution–and for good reason. SingleComm outperforms competitors like Genesys with customized, integrated workflows, a single pane interface, blended agents across channels, and more. It’s the industry’s most powerful, all-in-one call center solution. So read on. Then move up.

Schedule a demo

Why contact centers are choosing SingleComm.

Analytics

Single pane interface

SingleComm’s single pane interface lets you delight customers while streamlining agent operations. The unified agent desktop delivers dynamic workflows, triage tools, rebuttals, and FAQs without requiring agents to jump from tab to tab or application to application.

Omni Icon

Integrated, drag-and-drop workflows

SingleComm’s drag-and-drop workflows allow all of the customization–with none of the programming. The result: powerful, on-the-go creation and changes without costly IT services. Integrated workflows are native and proprietary to eliminate costs and third party integrations.

IT Icon

SMS and two-way automated emails

Your customers want multiple channels of communication. SingleComm offers SMS, as well as robust two-way automated emails, plus blended agents across IB and OB voice as well as omni channel. Genesys can’t offer that. Neither can anyone else.

See the difference.

SingleComm

Genesys

True Cloud Architecture

checkmark

checkmark

Cloud Web RTC

For nearly a decade

Moved to it

Integrated Workflow Development

checkmark

Customizable drag and drop

Native and proprietary to eliminate costs & third party integrations


Integrated Voice & Omni Channels

checkmark

checkmark

Business Intelligence Tools

Standard & custom reports

Report on all agent script fields

Special report creation without professional services/SQL programmers

Auto delivery via excel, .csv or graphics

Some

SMS Campaigns

checkmark


Robust Two-way Automated Emails

checkmark


Knowledge Base

checkmark


Bots

checkmark

checkmark

Reporting for All Voice & Omni Channels

checkmark

checkmark

SinglePane Interface for All Voice/Omni Channels

checkmark


Google My Business Messaging

Coming soon!


Stereo Recordings for AI Speech Analytics

checkmark

checkmark

Built-in Scorecards

checkmark


Blended Agents

checkmark


Rapid App Development

checkmark


API Integrations

Self serve integration libraries with Salesforce, Zendesk, HubSpot & more

checkmark

The one that gets it done.

With SingleComm, you get it all–and then some. See how SingleComm’s dynamic workflows, supercharged analytics, privacy and compliance tools bring everything together in a single pane for a single purpose: your success.

working at the computer

Make the call. Choose the best.

Meet the most powerful, affordable call and contact center solution.

Schedule a demo to learn more

working at the computer

Ready to do
more for less?
Let’s talk.