SingleComm vs. Genesys: Why SingleComm is the singular solution for CCaaS.
More call centers are turning to SingleComm’s solution–and for good reason. SingleComm outperforms competitors like Genesys with customized, integrated workflows, a single pane interface, blended agents across channels, and more. It’s the industry’s most powerful, all-in-one call center solution. So read on. Then move up.
Why contact centers are choosing SingleComm.
Single pane interface
SingleComm’s single pane interface lets you delight customers while streamlining agent operations. The unified agent desktop delivers dynamic workflows, triage tools, rebuttals, and FAQs without requiring agents to jump from tab to tab or application to application.
Integrated, drag-and-drop workflows
SingleComm’s drag-and-drop workflows allow all of the customization–with none of the programming. The result: powerful, on-the-go creation and changes without costly IT services. Integrated workflows are native and proprietary to eliminate costs and third party integrations.
SMS and two-way automated emails
Your customers want multiple channels of communication. SingleComm offers SMS, as well as robust two-way automated emails, plus blended agents across IB and OB voice as well as omni channel. Genesys can’t offer that. Neither can anyone else.
See the difference.
SingleComm | Genesys | |
True Cloud Architecture |
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Cloud Web RTC | For nearly a decade | Moved to it |
Integrated Workflow Development |
Customizable drag and drop Native and proprietary to eliminate costs & third party integrations | |
Integrated Voice & Omni Channels |
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Business Intelligence Tools | Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics | Some |
SMS Campaigns |
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Robust Two-way Automated Emails |
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Knowledge Base |
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Bots |
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Reporting for All Voice & Omni Channels |
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SinglePane Interface for All Voice/Omni Channels |
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Google My Business Messaging | Coming soon! | |
Stereo Recordings for AI Speech Analytics |
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Built-in Scorecards |
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Blended Agents |
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Rapid App Development |
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API Integrations | Self serve integration libraries with Salesforce, Zendesk, HubSpot & more |
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The one that gets it done.
With SingleComm, you get it all–and then some. See how SingleComm’s dynamic workflows, supercharged analytics, privacy and compliance tools bring everything together in a single pane for a single purpose: your success.
Make the call. Choose the best.
Meet the most powerful, affordable call and contact center solution.