SingleComm how-to videos
Welcome to SingleClass, SingleComm’s series of videos offering how-tos, tips and tricks for using our best-in-class call center software.
Featured videos

How-To: Setup a BPO Campaign

How-To: Schedule a Report in Analytics
SC ACD

How-To: Assign an Agent to a Campaign in the ACD

How-To: Setup Dispatching Rules in the ACD

How-To: Setup a Basic IVR in the ACD

How-To: Setup a Number Group in the ACD

How-To: Setup a Wrapper Script in the ACD

How-To: Add Users in the ACD

How-To: Setup Dispatch Templates

How-To: How to Rank Agents in the ACD

How-To: Setup Dispatch Methods

How to: Import Sheets to the ACD
SC Workflow

How-To: Add FAQs into a Script

How-To: Add Dispositions to a Script

How-To: Build a Simple Script (Part 1)
SC Analytics

How-To: Add a Client (TAS)
Client Support

How-To: Submit a Ticket to the Client Services Team