The industry’s best customization.
Your best conversions.

At SingleComm, we serve you so you can serve customers better, more efficiently and with fewer frustrations. Our 100% AI-compatible platform and highly customizable call center tools help you achieve higher customer satisfaction, larger AOV, and lower AHT, all while decreasing agent training time. Who says you can’t have it all?

Discover how our virtual call center tools customize your best customer/agent experience.

telephone answering service

Voice and Omnichannel ACD

Today, speaking your customers’ language includes talking to them on their favorite channels. Our robust voice and omnichannel ACD lets agents communicate according to customer preference, even on social media and popular apps. With our SinglePane unified agent desktop, agents no longer have to jump from screen-to-screen or app-to-app to access the information they need. With SingleComm, it’s one and done.

Script

TCPA-compliant dialing

Multiple Device

True omnichannel, including social and apps

Layout

SinglePane unified desktop

Clock

Time-savings for agents, improved interactions for customers

Custom Agent Workflows

Custom Agent Workflows

Take the work out of workflows. Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service.

Custom Agent Workflows
AutoMousemation

Drag-and-drop interface–no-coding builds

Cert

SOC2– and PCI-certified

Speed

Exceptional speed to market

Theme

Dynamic and customizable

Multivariate Testing

Why guess when you can test? Know what’s working (and what isn’t) by testing multiple price points, offers, scripts and more in real time with our powerful, built-in split testing tool. Change allocations in an instant. Weight call and communication volume at the touch of a button. Get immediate results and optimize for higher conversions, better retention, lower AHT and more. Put your contact center to the test.

Code

Built-in tool, no IT resources needed

Test

A/B test pricing/SKUs

Analytics

Industry’s most connecting reporting

Support

Call volume/communication weighting

Customizable Reporting and Dashboards

Get your reports your way. Analyze performance and enhance engagement with customizable reporting and dashboards. Whether you choose from dozens of pre-built options or build your own in a flash with our easy drag-and-drop tool, you can partition reports for individual employees and clients, tailor measures and dimensions, choose how and when reports are delivered, and more. There’s no more robust, customizable reporting solution on the market. And no better way to begin improving outcomes.

Mouse

Drag-and-drop customization

Integrated

Powerful built-in integrations

AutoRespond

Report delivery options

Template

Partitioned reports

girl

Skill/Group-Based Routing

Our call center tools boost efficiency and performance. Case in point: Our software allows contact centers to put the right agents in the right place at the right time. Use skill- and group-based routing to route calls, emails, and SMS messages to top agents first.

headset

Skill routing for optimal interactions

Automation

Phone call, email, and SMS routing

Heart

Outcome enhancement

SingleComm App Store

SingleComm App Store

The SingleComm App Store gives you access to all the apps you need in one convenient location. Drag and drop hundreds of third-party application integrations into your agent workflows, then customize them using the Integration Wizard. Agents no longer need to jump from tab-to-tab or application-to-application to get the resources they need to maximize efficiency and customer engagement.

SingleComm App Store
Book

Easy access to hundreds of applications

Mouse

Drag-and-drop ease

Integrated

Customization via the Integration Wizard

Layout

SinglePane interface

man

Agent Friendly User Interface

Give contact center agents the freedom to customize their desktop with light or dark mode, preferred palette, and more across all devices at home, in the contact center, or on the go.

Layout

Customizable desktop

Light

Light and dark mode options

Palette

Palette choices

Multiple Device

Applicable across all devices in all locations

Ready to do
more for less?
Let’s talk.