SingleComm Part Numbers

MFR PART NO PNS PRODUCT NAME PRODUCT DESCRIPTION UOI
Guided Interactions Usage SCMGIU Guided Interactions Usage Per Guided Interaction presentation (per pop) This is a plug in to cover presentations inside the platform
Workflow Builder License Fee SCMBIF-1 Workflow Builder License Fee First 5 Users Monthly Subscriptions licences for Take the work out of workflows. Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service.
Workflow Builder License Fee SCMBIF-2 Workflow Builder License Fee Additional Licenses in 5 User Increments Monthly subscriptions for 5 users
Platform Agent License Fee SCMPL-A Platform Agent License Fee Active Unique Named Agents Our robust voice and omnichannel ACD lets agents communicate according to customer preference, even on social media and popular apps. With our SinglePane unified agent desktop, agents no longer have to jump from screen-to-screen or app-to-app to access the information they need. With SingleComm, it’s one and done.
Platform Supervisor License Fee SCMPL-S Platform Supervisor License Fee Active Unique Named Supervisors Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service.
Managed Predictive Dialer SCMMPD Managed Predictive Dialer Infrastructure/Management Fee for 3rd Party Integration (per 200 concurrent ports) monthly fee to manage, support and integrate the customers predictive dialer with the software
Platform Usage including Domestic Inbound/Outbound, basic IVR, Queue Time and Rollout Telephony SCMPUF Platform Usage including Domestic Inbound/Outbound, basic IVR, Queue Time and Rollout Telephony Per minute billed in 6 second increments per minute access for calls routed through the software
International Inbound & Outbound Telephony SCMIOT International Inbound & Outbound Telephony Per minute billed in 6 second increments per minute access for calls routed through the software
Number Management (TFNs & DIDs) SCMTFNDID Number Management (TFNs & DIDs) Number Management, Servicing, Support Managing, servicing and supporting the customers toll free and standard telephony numbers
Number Activation SCMACT Number Activation Number Provisioning process that configures a SIP phone to work with an IP PBX system.
Storage of Voice Recordings SCMST Storage of Voice Recordings Per GB, per month after 12 months cloud storage of recordings made by the software
AI-enabled IVR and SilentPay IVR SCMIVR AI-enabled IVR and SilentPay IVR Per Minute Billed in 6 Second Increments plug in / option that allows for interactive voice recordings to accept payments IVR systems are based on the programming language voice Extensible Markup Language (VoiceXML). VoiceXML consists of several components, including a telephone network, a TCP/IP network, a VoiceXML telephony server, a web server and databases that all work together to provide the best possible customer service.
SMS/Email Hosting and Maintenance SCMEHM-1 SMS/Email Hosting and Maintenance Up to 100k emails/SMS sent monthly turn key email and text message server hosting, maintenance and sending
SMS/Email Hosting and Maintenance SCMEHM-2 SMS/Email Hosting and Maintenance Every additional 100k emails/SMS sent monthly turn key email and text message server hosting, maintenance and sending
SMS 1 SCM-SMS1 SMS 1 Per SMS Phone Number cost of storage, management, per phone number client puts in the system
SMS 2 SCM-SMS2 SMS 2 Per Message Sent or Received DID Software generated and sent/received text messages to standard phone number
SMS 3 SCM-SMS3 SMS 3 Per Message Sent or Received TFN Software generated and sent/received text messages to toll free number
SMS 4 SCM-SMS4 SMS 4 Per Message Sent or Received Short Code Software generated and sent/received text messages to number without area code
Chat SCMCH Chat Per Web-based Chat Session cost of agent to cusatomer chat session. Think of when tech support takes control of your computer
E-mail SCMEMS E-mail Per email Sent or Received Software generated and sent/received email message
2 BI Analyst User License 1st 2 SCMBI-1 2 BI Analyst User License 1st 2 Create/Modify/Schedule/Download Reports & Dashboards Get your reports your way. Analyze performance and enhance engagement with customizable reporting and dashboards. Whether you choose from dozens of pre-built options or build your own in a flash with our easy drag-and-drop tool, you can partition reports for individual employees and clients, tailor measures and dimensions, choose how and when reports are delivered, and more. There’s no more robust, customizable reporting solution on the market. And no better way to begin improving outcomes.
Each Additional BI Analyst User SCMBI-2 Each Additional BI Analyst User Per License Additional users of t he above
20 BI Internal Viewer Licenses 1st 20 SCMBI-V-U20 20 BI Internal Viewer Licenses 1st 20 View/Download Reports and Dashboards Viewer only of the above
Each Additional BI Internal Viewer Licenses after 20 SCMBI-V-E Each Additional BI Internal Viewer Licenses after 20 Per License EC
SingleStart (*) SCMSS SingleStart (*) Initial Onboarding, Remote Training, Migration EA
Script Build SCMSB Script Build Professional Services Writing agent scripts
Integration/File Build SCM-INT Integration/File Build Professional Services Development of custom plug ins, options, etc

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