SingleComm vs. Startel: How SingleComm is the most complete TAS solution
SingleComm offers the best and most affordable one-of-a-kind TAS solution. The bottom line: SingleComm is the only TAS platform with fully integrated voice, omnichannel, scripting, and dispatch that does more for your business.
How SingleComm separates itself from Startel.
Innovative cloud-native TAS solution
SingleComm stands alone by creating the first cloud-native TAS solution in the industry. While Startel’s recently introduced cloud web RTC, SingleComm’s decade-plus of experience means unmatched resilience, PCI, SOC2, and HIPAA compliance, and the ability to deploy remote agents with any device that connects to the web.
Web chat, two-way SMS, and more
SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels. Unlike Startel, SingleComm enables you to create automated responses spanning all channels, intelligent bots, and more.
Save time and money with no IT
SingleComm saves money, as well as time, thanks to cloud-managed software updates with no downtime or costly IT resources, specialized BI reports without programming.
See the difference.
SingleComm | Startel | |
True Cloud Architecture |
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Cloud Web RTC | For nearly a decade | |
True Cloud Pricing | Customized pricing based on your needs | |
Microsoft Server & SQL Software Managed in the Cloud | Cloud-managed software updates with no downtime Microsoft SQL licensing included | Monthly updates Requires IT services ~4x the cost to purchase & install |
Integrated Voice & Omni Channels |
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Business Intelligence Tools | Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics | Standard and custom reports No reporting on fields within scripts Special reports require professional services/SQL programmers |
SMS Campaigns |
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Robust Two-way Automated Emails |
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Knowledge Base |
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Bots |
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Reporting for All Voice & Omni Channels |
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SinglePane Interface for All Voice/Omni Channels |
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Google My Business Messaging | Coming soon! | |
Stereo Recordings for AI Speech Analytics |
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Built-in Scorecards |
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Blended Agents |
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Rapid App Development |
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API Integrations | Self serve integration libraries with Salesforce, Zendesk, HubSpot & more | Requires costly professional services |
SingleComm makes everything easier
Get ready to do more with less. Powerful scripting, automated tools, blended agent efficiency, and business intelligence tools give your business more power. With cloud-based reliability, security, compliance, and efficiency, plus omnichannel communications, SingleComm’s TAS solution stands apart–so you can, too.
Discover the best TAS solution
Discover the industry’s most affordable and complete TAS platform. Seamlessly transfer data, build script templates that can be cloned for all your verticals, and get up and running fast.
Don’t wait to make the call.