SingleComm vs. Five9: Why SingleComm is #1.
SingleComm is the first choice for call and contact center software. Why? With true cloud architecture, integrated omni channel offerings, drag-and-drop workflows, and AI tools, SingleComm is the most powerful, all-in-one CCaaS solution available.
Experience the difference.
3 reasons SingleComm beats Five9.
True cloud architecture
SingleComm’s true cloud architecture is scalable, adaptable, and affordable. While others offer cloud-enabled technology, SingleComm delivers the real thing, with built in speed, intelligence, performance, and powerful automations that let you focus on growing your business.
Fully integrated omni channels
SingleComm offers a fully integrated suite of omni/digital channels to communicate as your customers prefer. And because SingleComm provides a single pane interface, everything is easily accessible to agents, no jumping between screens or applications.
Intelligence meets dynamic
SingleComm saves money, as well as time, with drag-and-drop workflows that don’t require costly IT resources. SingleComm also uses chatbots to handle simple issues, freeing up call and contact center agents to focus on more complex tasks.
See the difference.
|
SingleComm |
Five9 |
|
|
True Cloud Architecture |
|
|
|
Cloud Web RTC |
For nearly a decade |
? |
|
True Cloud Pricing |
Customized pricing based on your needs |
$199/agent Plus telco usage |
|
Integrated Workflow Development |
Drag-and-drop Native and proprietary to eliminate costs & third party integrations |
Not native and proprietary |
|
Integrated Voice & Omni Channels |
|
|
|
Business Intelligence Tools |
Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics |
Some |
|
SMS Campaigns |
|
|
|
Robust Two-way Automated Emails |
|
|
|
Knowledge Base |
|
|
|
Bots |
|
|
|
Reporting for All Voice & Omni Channels |
|
|
|
SinglePane Interface for All Voice/Omni Channels |
|
|
|
Google My Business Messaging |
Coming soon! |
|
|
Stereo Recordings for AI Speech Analytics |
|
|
|
Built-in Scorecards |
|
|
|
Blended Agents |
|
|
|
Rapid App Development |
|
|
|
API Integrations |
Self serve integration libraries with Salesforce, Zendesk, HubSpot & more |
|
The one that beats Five9.
With dynamic scripting, automated tools, supercharged customizable analytics, blended agents, and a single, integrated dashboard, SingleComm surpasses Five9 and other call center solutions. Small wonder so many contact centers are choosing SingleComm, the one that gets it done.
The most powerful, affordable solution awaits.
When you’re ready for the solution that helps you do more for less, choose the only CCaaS software built for contact centers by contact center professionals. Make the call. Choose the best.