Say yes to a better customer experience by leveraging AI.
Meet your customers’ needs with an agent assist or fully automated customer service solution. An Omnichannel Conversational AI solution offers information collection and self-serve options to save time and money for both you and your customers.
Introducing Omnichannel Conversational AI
Our next generation AI conversational voice and chat bot seamlessly works with existing voice IVR and chat flows and greatly improves customer experience. Offering customers the ability to self serve via phone, text and chat with an easy-to-use intelligent system is the best way to create positive experiences and increase the number of customers being served.
Visually design your customized conversation flow in minutes without needing to engage IT
Safely and securely process credit card payments and handle sensitive information without involving a human agent
Save customer and agent time by offering self-serve options to meet customer needs 24x7x365 days a year
AI conversation understanding uses your company’s knowledge base to quickly answer customer inquiries
Agent Assist
Help agents with contextual caller information, recommended responses and potential self-service options that dramatically reduce call handling times.
Intelligent Routing
Keep consumers happy by directing them to what they need on the first try. SingleComm’s AI powered Conversation Flow solution, paired with a best in class Automated Conversation Distribution (ACD) tool, expertly routes calls, chats, texts, WhatsApp messages and social media posts to the agent best skilled to handle each customer inquiry, and can immediately route pass-through VIP calls to skilled agents.
Visual Flow Builder
Use our drag-and-drop, no-coding Conversation Flow Builder to modify workflows, shield sensitive PII, PCI, and HIPAA information from representatives, and accelerate read-back verification with our unique AI in-call transcription. This powerful PCI-DSS SOC 2 certified tool allows supervisors to easily change pricing and product information on the fly without involving a programmer, saving time, money and hassles. Just one more reason we’re the ultimate software platform for your contact center.
After Interaction Surveys
Reduce costs and increase customer satisfaction by gathering real-time customer feedback through outbound and pre or post interaction surveys. Powerful insights into the Voice of the Customer through accurate and automated CSAT / NPS scoring and sentiment analysis.
Drag-and-drop customization
Powerful built-in integrations
Easy access to hundreds of applications
SinglePane interface