OceanX: Creating a sea change for opportunity
OceanX partners with brands to deliver exceptional success.
They needed a contact center that would do the same.
The challenge? Finding a single source that would allow the
company to avoid using multiple telemarketing partners, which
had led to slower processes, additional costs, minimal growth,
and the inability to test and optimize.
SingleComm dove in to help, putting our all-in-one CCaaS solution to work. Our comprehensive platform, which includes custom reporting, real-time monitoring, and real-time results, delivered critical information, standout efficiencies, and timesaving solutions.
These tools resulted in a sea change for OceanX’s efficiencies. Our
platform cut OceanX’s end-to-end testing timeline from up to
four weeks to less than one, and turned the company’s six month
client onboarding process to just six weeks.
The partnership has gone swimmingly, improving OceanX’s
customer satisfaction, supporting existing and additional clients,
and charting a course for future growth.
Take a deeper dive. Watch the interview with OceanX’s Kirsty
Nicholls, Senior. Manager of Contact Center Operations of
Then schedule an online demo to learn more about the most
affordable, powerful cloud-native CCaaS solution.