SingleComm & Houston:
Contact Center Software Solutions in Space City
Known as Space City, Houston, Texas is home to Nasa’s flight control and astronaut training complex— Space Center Houston. Spreading into Galveston Bay, Houston is the United States’ fourth biggest city, with a population of over 6.6 million residents. With year-round sun, affordable living costs, and a thriving job market, it is an attractive place to set roots and raise a family.
Over 3.3 million people are employed in Houston’s metropolis. While its economic opportunities span various industries, its commerce is mainly concentrated within advanced manufacturing, aerospace and aviation, energy, and healthcare technology. It is an obvious financial and business hub that drives Texas’s economy. Houston’s workers also enjoy competitive salaries, with the highest median household bringing in more than $250,000.
As the population continues to expand in Houston, so do its business opportunities. To rise above the competition, it’s more important than ever that companies achieve optimal efficiency. With SingleComm’s revolutionary call center software, businesses can cut costs and improve customer communication. This all-in-one, cloud-based software solution offers the most powerful, affordable platform available in Houston and beyond.
SingleComm: Drag and drop your way to success.
No matter the industry, a business needs to handle all matters at optimum efficiency. SingleComm is aware of this demand, and its call center software does it all, too. Whether people are working on-site or from home, SingleComm’s platform delivers superb results with a user-friendly interface.
SingleComm’s drag-and-drop workflows offer on-the-fly changes with no IT programming necessary. Their cloud-based software improves customer interaction while reducing agent training time. SingleComm’s customized workflows are complemented by real-time analytics. This intuitive analysis helps businesses evaluate agent-customer interaction and contact center data. By uncovering and improving key metrics, Houston companies can maximize performance. With consistent customer interaction, these workflows improve agent productivity and customer satisfaction while decreasing AHT.
The result:
98%
answered call rate
77%
retention
$4,307
lifetime value
SingleComm’s powerful built-in analytics and real-time reporting help Houston companies improve customer service by observing sales metrics. Cross-channel, multi-center insights are consolidated into customized dashboards and reports. Their advanced distribution capabilities include permission-based access, email, sFTP, and S3. Other features include webhook dissemination, scheduled data distribution, and more–all included in the drag-and-drop interface. With data visualization options in a single click, Houston companies can easily see what’s performing and what’s not.
With WebRTC voice, chat, SMS, and email via secured with HTTP and WebSocket, SingleComm’s highly scalable ACD offers a complete omnichannel solution. Whether agents are within Houston or across continents, this powerful ACD tool delivers best-in-class features. These include PCI and SOC2 certification, HIPAA compliance, skill-based routing, QA tools, and an integrated agent resource library.
SingleComm: Created to help you exceed your goals in Houston.
SingleComm is groundbreaking within Houston’s call center and TAS industries. The telephone answering service platform offers unique features, including automated call forwarding, voicemail-to-email, and agent scripting options. SingleComm is the only software in the trade that makes these available.
SingleComm provides businesses in Houston these vital call center solutions:
- Revolutionary contact center software solutions that optimize agent productivity
- Mobile workforce management solutions that simplify remote agent management
- New workforce solutions that maximize call center staff scheduling
SingleComm’s call center software offers top-tier solutions for a booming city like Houston. The opportunity to optimize and scale your business in one of the United States’ most forward-thinking cities is yours for the taking.
Schedule a demo and see what SingleComm’s all-in-one, cloud-based platform can do for your company today.