SingleComm & St. Louis:
Revolutionary Call Center Software for the City’s Best Businesses.
Known as the Gateway to the West, St. Louis is home to eight Fortune 500 companies, nearly $55 Billion in business, and more than 1.3 million workers. With leading industries such as Trade, Transportation, Public Utilities, Manufacturing, Educational, and Health Services, and affordable amenities, St. Louis continues to attract new businesses.
As this thriving metropolis continues to grow, leading edge businesses turn their sites to tools to improve operations, reduce costs, and increase efficiencies. The tool that’s opening new paths for call and contact centers: SingleComm’s all-in-one contact center software solution.
SingleComm: the one that does it all.
The most powerful, affordable contact center solution, SingleComm’s cloud-native platform delivers unmatched agent workflows, business intelligence, and ACD designed to help businesses throughout St. Louis improve the customer experience–and the bottom line.
With a single pane interface, SingleComm’s workflows provide agents with the dynamic workflows, triage tools, rebuttals, and more in a single unified desktop. Best of all, this drag-and-drop call center software enables on-the-fly changes in minutes with no IT resources needed.
The result:
50%
agent training time reduction
22%
lower AHT
0
programming
SingleComm’s powerful business analytics use built-in testing and real-time reporting to help St. Louis businesses improve customer service and sales metrics. Cross-channel, multi-center insights are consolidated into customized dashboards and reports with advanced distribution capabilities that include permission-based access, email, sFTP, S3, and webhook dissemination, scheduled data distribution, and more–all with an intuitive drag-and-drop interface. With data visualization options in a single click, St. Louis companies can easily see what’s performing–and what to change.
SingleComm’s highly scalable ACD offers a complete omnichannel solution with WebRTC voice, chat, SMS, and email via secured HTTP and WebSocket. Whether agents are across St. Louis or across continents, this powerful ACD tool delivers best-in-class features such as PCI and SOC2 certification, HIPAA compliance, skill-based routing, QA tools, and integrated agent resource library.
SingleComm: St. Louis’s best call center software.
SingleComm delivers the best call center software, as well as the TAS industry’s most revolutionary platform. Both help St. Louis businesses reduce operating costs, maximize agent productivity, and improve workflows.
With SingleComm, companies in St. Louis and beyond can enjoy:
- New workforce solutions that maximize call center staff scheduling
- Revolutionary contact center software solutions that optimize agent productivity
- Mobile workforce management solutions that simplify remote agent management
Discover how SingleComm can help your business thrive with the most powerful, affordable all-in-one call center software solution. Reach out for a quick online demo. Then open the gate to new opportunities.