SingleComm How-to Videos
Welcome to SingleClass, SingleComm’s series of videos offering how-to videos, tips and tricks for using our best-in-class call center software.
How to: Set up an On Call Schedule
How to: Search for an Agents Calls
How to: Import Sheets to the ACD
How-To: Set up dispatch methods
How-To: How to rank agents in the ACD
How-To: Dispatch templates
How-To: Setup a Number Group in the ACD
How-To: Submit a Ticket to the Client Services Team
How-To: Add a Client (TAS)
How-To: Build a Simple Script (Part 1)
How-To: Add Dispositions to a Script
How-To: Add FAQs into a Script
How-To: Add Users in the ACD
How-To: Setup a Wrapper Script in the ACD
How-To: Setup a Basic IVR in the ACD
How-To: Setup Dispatching Rules in the ACD
How-To: Assign an Agent to a Campaign in the ACD
How-To: Schedule a Report in Analytics
