SingleComm how-to videos

Welcome to SingleClass, SingleComm’s series of videos offering how-tos, tips and tricks for using our best-in-class call center software.

Featured videos

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How-To: Setup a BPO Campaign

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How-To: Schedule a Report in Analytics

SC ACD

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How-To: Assign an Agent to a Campaign in the ACD

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How-To: Setup Dispatching Rules in the ACD

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How-To: Setup a Basic IVR in the ACD

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How-To: Setup a Number Group in the ACD

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How-To: Setup a Wrapper Script in the ACD

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How-To: Add Users in the ACD

SC Workflow

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How-To: Add FAQs into a Script

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How-To: Add Dispositions to a Script

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How-To: Build a Simple Script (Part 1)

SC Analytics

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How-To: Add a Client (TAS)

Client Support

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How-To: Submit a Ticket to the Client Services Team

How-To: Setup a Number Group in the ACD

How-To: Setup a Number Group in the ACD

How-To: Submit a Ticket to the Client Services Team

How-To: Submit a Ticket to the Client Services Team

>How-To: Add a Client (TAS)

How-To: Add a Client (TAS)

How-To: Build a Simple Script (Part 1)

How-To: Build a Simple Script (Part 1)

How-To: Add Dispositions to a Script

How-To: Add Dispositions to a Script

How-To: Add FAQs into a Script

How-To: Add FAQs into a Script

How-To: Add Users in the ACD

How-To: Add Users in the ACD

How-To: Setup a Wrapper Script in the ACD

How-To: Setup a Wrapper Script in the ACD

How-To: Setup a Basic IVR in the ACD

How-To: Setup a Basic IVR in the ACD

How-To: Setup Dispatching Rules in the ACD

How-To: Setup Dispatching Rules in the ACD

How-To: Assign an Agent to a Campaign in the ACD

How-To: Assign an Agent to a Campaign in the ACD

How-To: Schedule a Report in Analytics

How-To: Schedule a Report in Analytics

How-To: Setup a BPO Campaign

How-To: Setup a BPO Campaign

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