SingleComm vs. InContact: Customized solutions. Call center software excellence.
Call and contact centers single out SingleComm as their platform of choice–and for good reason. Created by former contact center professionals and owners, SingleComm is committed to exceptional customer service with customized solutions, fully integrated native tools, and all-in-one omnichannel offerings. Discover the most powerful, affordable call center software.
See how SingleComm outpaces InContact.
Your needs.
Our solutions.
Whether you need changes to workflows or adaptations to your reporting suite, SingleComm offers optimal customized solutions, so our tools fit you–rather than the other way around.
Service that lives up to the term.
We’re available when you need us with a people-first, solution-oriented approach. We also offer native tools that are easy to use with no need to download different integrations.
Omnichannel excellence.
SingleComm offers an all-in-one omnichannel solution that integrates seamlessly with your tech stack, allowing agents to interact with customers on their terms via a “single pane of glass.” No jumping from tab to tab or application to application.
The SingleComm advantage.
Drag-and-drop workflows
Create dynamic, customized workflows in minutes for significant cost savings, less agent training and ramp-up time, lower AHT, and a positive, consistent customer experience across channels.
Powerful analytics
Built-in A/B and multivariate testing tools and real-time comprehensive reporting showcase what’s going well–and opportunities for improvement.
Advanced client privacy
PCI-certified, SOC 2-certified, and HIPAA-compliant tools are ideal for sensitive financial and medical information.
True cloud TAS
The TAS industry’s only true cloud platform with fully integrated voice and digital channels offers customized scripting, robust dispatch, and business intelligence tools.
Partners in possibility
SingleComm easily partners with companies like Amazon Connect and integrates seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services.