Saving money, improving agent efficiency, and delighting customers.
How sweet it is.
Make taking your call center to the next level a piece of cake. (Or brownie.) Discover the industry’s most powerful, affordable CCaaS.
Meet the singular solution for your call center.
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Discover the benefits. Make the call.
Save money, time, and hassles. See how our powerful, cloud-native software can help you optimize your call center–not to mention your bottom line.
Empower agents with our unified desktop.
Give agents dynamic workflows, triage tools, rebuttals, and FAQs in a “single pane of glass.” No more jumping from tab-to-tab or application-to-application.
Lower costs with drag-and-drop workflows.
Create dynamic, customized workflows in minutes. The result: Significant cost savings, less agent training and ramp-up time, lower AHT, and a positive, consistent customer experience across channels.
Supercharge your analytics.
Optimize results with built-in A/B and multivariate testing tools and real-time comprehensive reporting that combines inbound/outbound voice, chat, SMS, email routing metrics, and agent-customer interaction data in one place.
Scale with the pioneer in WebRTC.
Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world.
Maintain client privacy.
Securely capture sensitive financial and medical information with our PCI certified, SOC 2 certified, and HIPAA compliant tools..
Seamlessly integrate with Amazon Connect, Mitel MiVoice, third-party CRM applications, merchant account services, and more.