Agent Desktop for
Amazon Connect

Supercharge your Amazon Connect Contact Center with SingleComm CX

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Amazon Connect Agent Desktop with Dynamic Guided Interactions

Make every contact center interaction simple and successful, in just a few clicks.


How the Amazon Connect Agent Desktop Works

SingleComm CX for Amazon Connect allows contact centers and marketers to quickly and easily build, test, and deploy dynamic guided interactions that are unique to each call. Our visual CX Desktop Builder employs a node-based interface allowing users to drag and drop elements into easy-to-manage workflows. Our intuitive design gets you up and running in a matter of minutes with no coding required.

Your Contact Center Results: Happy agents. Happier customers.

With SingleComm CX, you can create bespoke agent/consumer interactions to maximize outcomes. With just a couple clicks, you can attach industry-leading guided interactions to Amazon Connect flows. Your agents now have all the tools they need to achieve better better retention, increased conversion, and "wow-factor" satisfaction.

Deploy the Power of SingleComm CX to
Amazon Connect

Integrated Agent Desktop

A simple user interface gives agents an intuitive way to handle a wide variety of interactions.

Flow Creation

Building your own flow is easy: simply click the graph to setup a new slide, add fields and integrations, and connect the arrows to map your customer experience.

Logic Control

Seamlessly add logic layers into workflows with intuitive control tools.

Extensive Toolkit

Mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.

Flow Visualization

Drag and drop tools allow users to graphically design and implement communication flows without coding.

Specialized Field Creation

Customize scripts with radio buttons, checkboxes, and dropdowns for an easy navigation experience your agents and consumers will notice.



About the SingleComm CX for Amazon Connect Integration

Easily deploy the SingleComm CX Agent Desktop to your Amazon Connect instance by using a CloudFormation Template that deploys an AWS Lambda to your Amazon Connect Kinesis Stream. This integration requires that data streaming be enabled on your Amazon Connect instance for both Contact Trace Records and Agent Events.

SingleComm CX for Amazon Connect is available in all regions in which Amazon Connect is available, including Asia Pacific, Americas, and Europe.

SingleComm is a Select Tier Amazon Partner. Our reference architecture is shown below. Please schedule a demo or contact us at info@singlecomm.com for more information.


Amazon Connect Integration Diagram





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