SingleComm Part Numbers
| MFR PART NO | PNS | PRODUCT NAME | PRODUCT DESCRIPTION | UOI |
|---|---|---|---|---|
| Guided Interactions Usage | SCMGIU | Guided Interactions Usage | Per Guided Interaction presentation (per pop) | This is a plug in to cover presentations inside the platform |
| Workflow Builder License Fee | SCMBIF-1 | Workflow Builder License Fee | First 5 Users | Monthly Subscriptions licences for Take the work out of workflows. Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service. |
| Workflow Builder License Fee | SCMBIF-2 | Workflow Builder License Fee | Additional Licenses in 5 User Increments | Monthly subscriptions for 5 users |
| Platform Agent License Fee | SCMPL-A | Platform Agent License Fee | Active Unique Named Agents | Our robust voice and omnichannel ACD lets agents communicate according to customer preference, even on social media and popular apps. With our SinglePane unified agent desktop, agents no longer have to jump from screen-to-screen or app-to-app to access the information they need. With SingleComm, it’s one and done. |
| Platform Supervisor License Fee | SCMPL-S | Platform Supervisor License Fee | Active Unique Named Supervisors | Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service. |
| Managed Predictive Dialer | SCMMPD | Managed Predictive Dialer | Infrastructure/Management Fee for 3rd Party Integration (per 200 concurrent ports) | monthly fee to manage, support and integrate the customers predictive dialer with the software |
| Platform Usage including Domestic Inbound/Outbound, basic IVR, Queue Time and Rollout Telephony | SCMPUF | Platform Usage including Domestic Inbound/Outbound, basic IVR, Queue Time and Rollout Telephony | Per minute billed in 6 second increments | per minute access for calls routed through the software |
| International Inbound & Outbound Telephony | SCMIOT | International Inbound & Outbound Telephony | Per minute billed in 6 second increments | per minute access for calls routed through the software |
| Number Management (TFNs & DIDs) | SCMTFNDID | Number Management (TFNs & DIDs) | Number Management, Servicing, Support | Managing, servicing and supporting the customers toll free and standard telephony numbers |
| Number Activation | SCMACT | Number Activation | Number Provisioning | process that configures a SIP phone to work with an IP PBX system. |
| Storage of Voice Recordings | SCMST | Storage of Voice Recordings | Per GB, per month after 12 months | cloud storage of recordings made by the software |
| AI-enabled IVR and SilentPay IVR | SCMIVR | AI-enabled IVR and SilentPay IVR | Per Minute Billed in 6 Second Increments | plug in / option that allows for interactive voice recordings to accept payments IVR systems are based on the programming language voice Extensible Markup Language (VoiceXML). VoiceXML consists of several components, including a telephone network, a TCP/IP network, a VoiceXML telephony server, a web server and databases that all work together to provide the best possible customer service. |
| SMS/Email Hosting and Maintenance | SCMEHM-1 | SMS/Email Hosting and Maintenance | Up to 100k emails/SMS sent | monthly turn key email and text message server hosting, maintenance and sending |
| SMS/Email Hosting and Maintenance | SCMEHM-2 | SMS/Email Hosting and Maintenance | Every additional 100k emails/SMS sent | monthly turn key email and text message server hosting, maintenance and sending |
| SMS 1 | SCM-SMS1 | SMS 1 | Per SMS Phone Number | cost of storage, management, per phone number client puts in the system |
| SMS 2 | SCM-SMS2 | SMS 2 | Per Message Sent or Received DID | Software generated and sent/received text messages to standard phone number |
| SMS 3 | SCM-SMS3 | SMS 3 | Per Message Sent or Received TFN | Software generated and sent/received text messages to toll free number |
| SMS 4 | SCM-SMS4 | SMS 4 | Per Message Sent or Received Short Code | Software generated and sent/received text messages to number without area code |
| Chat | SCMCH | Chat | Per Web-based Chat Session | cost of agent to cusatomer chat session. Think of when tech support takes control of your computer |
| SCMEMS | Per email Sent or Received | Software generated and sent/received email message | ||
| 2 BI Analyst User License 1st 2 | SCMBI-1 | 2 BI Analyst User License 1st 2 | Create/Modify/Schedule/Download Reports & Dashboards | Get your reports your way. Analyze performance and enhance engagement with customizable reporting and dashboards. Whether you choose from dozens of pre-built options or build your own in a flash with our easy drag-and-drop tool, you can partition reports for individual employees and clients, tailor measures and dimensions, choose how and when reports are delivered, and more. There’s no more robust, customizable reporting solution on the market. And no better way to begin improving outcomes. |
| Each Additional BI Analyst User | SCMBI-2 | Each Additional BI Analyst User | Per License | Additional users of t he above |
| 20 BI Internal Viewer Licenses 1st 20 | SCMBI-V-U20 | 20 BI Internal Viewer Licenses 1st 20 | View/Download Reports and Dashboards | Viewer only of the above |
| Each Additional BI Internal Viewer Licenses after 20 | SCMBI-V-E | Each Additional BI Internal Viewer Licenses after 20 | Per License | EC |
| SingleStart (*) | SCMSS | SingleStart (*) | Initial Onboarding, Remote Training, Migration | EA |
| Script Build | SCMSB | Script Build | Professional Services | Writing agent scripts |
| Integration/File Build | SCM-INT | Integration/File Build | Professional Services | Development of custom plug ins, options, etc |