SingleComm CX for Mitel MiVoice

Supercharge your Mitel MiContact Center Business with SingleComm CX Tools

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Mitel MiContact Center Business with Dynamic Guided Interactions

Your contact center agents love the clean Mitel MiContact Center Business interface. Put more power in front of your agents with SingleComm CX Tools.

How the SingleComm CX Tools Integration with Mitel MiContact Center Business Works

SingleComm CX Tools for Mitel MiContact Center Business allows contact centers and marketers to quickly and easily build, test, and deploy dynamic guided interactions that are unique to each contact. Our visual CX Desktop Builder employs a node-based interface allowing users to drag and drop elements into easy-to-manage workflows. Our intuitive design gets you up and running in a matter of minutes with no coding required. Add your SingleComm CX Flow to a Mitel MiContact Center Business campaign by setting the CX Flow token as the ScreenPopOnRinging variable in the YourSiteExplorer Designer. That’s it — your agents will enjoy the benefits of SingleComm guided interactions in the next interaction they handle.

Your Mitel Contact Center Results: Happy agents. Happier customers.

With SingleComm CX Tools, you can create bespoke agent/customer interactions to maximize outcomes. With just a couple clicks, you can attach industry-leading guided interactions to Mitel MiContact Center Business campaigns. Your agents now have all the tools they need to achieve better retention, increased conversion, and “wow-factor” satisfaction.

Add the Power of SingleComm CX Tools to
Your Mitel Contact Center

Integrated Agent Desktop

A simple user interface gives agents in your Mitel-powered contact center an intuitive way to handle a wide variety of interactions.

Workflow Creation

Building your own workflow is easy: simply click the graph to set up a new slide, add fields and integrations and connect the arrows to map your customer experience.

Logic Control

Quickly and easily add complex logic layers into workflows with intuitive control tools.

Extensive Toolkit

This is not just a form builder. It's a complete toolkit to build highly dynamic workflows. Mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.

Flow Visualization

Drag and drop tools allow users to graphically design and implement communication flows without coding.

Specialized Field Creation

Customize workflows and data entry forms with radio buttons, checkboxes, and dropdowns for an easy navigation experience your agents and customers will notice.

Easily enable the SingleComm CX Tools in your Mitel MiContact Center Business contact center platform by using SingleComm’s one-step process: simply set a SingleComm CX Flow token as the ScreenPopOnRinging variable in the YourSiteExplorer Designer.

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Increase speed to market. Decrease training time. Eliminate flow programming and IT costs. Choose SingleComm, the single company with the tools, technology and dedication to doing what it takes to get the job done right.

See for yourself.