Integrated Agent Desktop
A simple user interface gives agents in your Mitel powered contact center an intuitive way to handle a wide variety of interactions.
Your contact center agents love the clean Mitel MiVoice Business interface. Put more power in front of your agents with SingleComm CX.
SingleComm CX for Mitel MiVoice Business allows contact centers and marketers to quickly and easily build, test, and deploy dynamic guided interactions that are unique to each call. Our visual CX Desktop Builder employs a node-based interface allowing users to drag and drop elements into easy-to-manage workflows. Our intuitive design gets you up and running in a matter of minutes with no coding required. Deploy each workflow or script to a Mitel MiVoice Business campaign by placing the CX Flow token in the MiVoice Business campaign. That’s it — your agents will enjoy the benefits of SingleComm guided interactions in the next interaction they take.
With SingleComm CX, you can create bespoke agent/consumer interactions to maximize outcomes. With just a couple clicks, you can attach industry-leading guided interactions to Mitel MiVoice Business campaigns. Your agents now have all the tools they need to achieve better better retention, increased conversion, and “wow-factor” satisfaction.
A simple user interface gives agents in your Mitel powered contact center an intuitive way to handle a wide variety of interactions.
Building your own workflow is easy: simply click the graph to setup a new slide, add fields and integrations, and connect the arrows to map your customer experience.
Quickly and easily add complex logic layers into workflows with intuitive control tools. Want to handle a Canadian order differently than a US order? No problem, simply drag and drop logic depending on the customer's location and your Canadian orders can be handled appropriately.
This is not just a form builder. It's a complete toolkit to build highly dynamic workflows. Mirroring, conditional and dynamic text, payment plans, and shopping carts ensure seamless sales and customer service interactions.
Drag and drop tools allow users to graphically design and implement communication flows without coding.
Customize workflows and data entry forms with radio buttons, checkboxes, and dropdowns for an easy navigation experience your agents and consumers will notice.
Easily deploy the SingleComm CX Agent Desktop to your Mitel MiVoice Business contact center platform by using SingleComm’s simple Mitel integration. This integration simply requires that you place a SingleComm CX Flow token into your Mitel MiVoice Business call flow
Please schedule a demo or contact us at info@singlecomm.com for more information.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.