The industry’s best customization.
Your best conversions.
At SingleComm, we serve you so you can serve customers better, more efficiently and with fewer frustrations. Our 100% AI-compatible platform and highly customizable call center tools help you achieve higher customer satisfaction, larger AOV, and lower AHT, all while decreasing agent training time. Who says you can’t have it all?
Discover how our virtual call center tools customize your best customer/agent experience.
Voice and Omnichannel ACD
Today, speaking your customers’ language includes talking to them on their favorite channels. Our robust voice and omnichannel ACD lets agents communicate according to customer preference, even on social media and popular apps. With our SinglePane unified agent desktop, agents no longer have to jump from screen-to-screen or app-to-app to access the information they need. With SingleComm, it’s one and done.
TCPA-compliant dialing
True omnichannel, including social and apps
SinglePane unified desktop
Time-savings for agents, improved interactions for customers
Custom Agent Workflows
Take the work out of workflows. Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences. Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service.
Multivariate Testing
Why guess when you can test? Know what’s working (and what isn’t) by testing multiple price points, offers, scripts and more in real time with our powerful, built-in split testing tool. Change allocations in an instant. Regulate call and communication volume at the touch of a button. Get immediate results and optimize for higher conversions, better retention, lower AHT and more. Put your contact center to the test.
Built-in tool, no IT resources needed
A/B test pricing/SKUs
Industry’s most connecting reporting
Call volume/communication weighting
Customizable Reporting and Dashboards
Get your reports your way. Analyze performance and enhance engagement with customizable reporting and dashboards. Whether you choose from dozens of pre-built options or build your own in a flash with our easy drag-and-drop tool, you can partition reports for individual employees and clients, tailor measures and dimensions, choose how and when reports are delivered, and more. There’s no more robust, customizable reporting solution on the market. And no better way to begin improving outcomes.
Drag-and-drop customization
Powerful built-in integrations
Report delivery options
Partitioned reports
Skill/Group-Based Routing
Our call center tools boost efficiency and performance. Case in point: Our software allows contact centers to put the right agents in the right place at the right time. Use skill- and group-based routing to route calls, emails, and SMS messages to top agents first.
Skill routing for optimal interactions
Phone call, email, and SMS routing
Outcome enhancement
SingleComm App Store
The SingleComm App Store gives you access to all the apps you need in one convenient location. Drag and drop hundreds of third-party application integrations into your agent workflows, then customize them using the Integration Wizard. Agents no longer need to jump from tab-to-tab or application-to-application to get the resources they need to maximize efficiency and customer engagement.
Easy access to hundreds of applications
Drag-and-drop ease
Customization via the Integration Wizard
SinglePane interface
Agent Friendly User Interface
Give contact center agents the freedom to customize their desktop with light or dark mode, preferred palette, and more across all devices at home, in the contact center, or on the go.
Customizable desktop
Light and dark mode options
Palette choices
Applicable across all devices in all locations