Virtual call center software tools to supercharge the customer/agent experience.
Ready for more customer satisfaction, less agent burnout, faster campaign deployment, and major cost savings, all with a SinglePane interface? Then you’re ready for SingleComm’s powerful virtual call center software. Designed to supercharge the customer/agent experience, these features are part of SingleComm’s 100% AI-compatible, cloud-native calling software for call centers.
See why we’re known as the most powerful, affordable virtual call center software.
Enhanced Omnichannel
Our SinglePane unified desktop gives agents a single inbox for multiple channels. Use Skills Based Routing to easily blend agents across voice, email, SMS, chat, and social channels. Give agents what they need–where and when they need it–with our SinglePane interface to provide exceptional interactions and communicate according to customer preference. Manage agent performance in real time with robust cross-channel reporting. See how our Enhanced Omnichannel lives up to the name.
Omnichannel to communicate according to customer preference
Greater visibility with all channels under one ACD
SinglePane unified communications
Visual IVR Builder
Use our drag-and-drop, no-coding IVR Builder to modify workflows, shield sensitive PII, PCI, and HIPAA information from representatives, and accelerate read-back verification with our unique AI in-call transcription. This powerful PCI- SO2-certified tool allows agents to easily change pricing and SKUs on the fly without a programmer, saving time, money, and hassles. Just one more reason we’re the ultimate software for your contact center.
Drag-and-drop builds without the need for IT resources
Silent Pay to protect sensitive data
PCI- and SO2-certified
AI in-call transcription for accelerated read-backs
Multivariate Testing
Why guess when you can test? Know what’s working (and what isn’t) by testing multiple price points, offers, scripts and more in real time with our powerful, built-in split testing tool. Change allocations in an instant. Weight call and communication volume at the touch of a button. Get immediate results and optimize for higher conversions, better retention, lower AHT and more. Put your contact center to the test.
Built-in tool, no IT resources needed
A/B test pricing/SKUs
Industry’s most connecting reporting
Call volume/communication weighting
Customizable Virtual Call Center Reporting and Dashboards
Want to drive more customer delight? Get data-driven insights. Our customizable reporting and dashboards allow you to analyze performance and enhance engagement more easily than ever before. Choose from dozens of pre-built options or build your own with our easy drag-and-drop tool. Partition reports for individual employees and clients, tailor measures and dimensions, and choose how and when reports are delivered. Use the QA module to customize peer-to-peer evaluations and standardize QA modes across multiple departments for consistency. Better data–and more engagement–begins here.
Drag-and-drop customization
Powerful built-in integrations
Report delivery options
QA module with ability to standardize modes across departments
SingleComm App Store
The SingleComm App Store gives you access to all the apps you need in one convenient location. Drag and drop hundreds of third-party application integrations into your agent workflows, then customize them using the Integration Wizard. Agents no longer need to jump from tab-to-tab or application-to-application to get the resources they need to maximize efficiency and customer engagement.
Easy access to hundreds of applications
Drag-and-drop ease
Customization via the Integration Wizard
SinglePane interface
Agent Friendly User Interface
Give call and contact center agents the freedom to customize their desktop with light or dark mode, preferred palette, and more across all devices at home, in the contact center, or on the go.
Customizable desktop
Light and dark mode options
Palette choices
Applicable across all devices in all locations