Reduce the cost and time associated with training by allowing users to build, update, and deploy their own dynamic workflows – without programming. Real time flows provide agents with the necessary tools to communicate and gather accurate information from customers while providing consistent service or making sales.
At its core, our CX Space builder is a simple flow chart which takes a series of forms (called slides) and presents them to an agent in a particular order.
Building your flow is easy! Drag and drop a few slides and connect them up for an instant multipage CX Space.
Customize your CX Spaces with radio buttons, check boxes, and dropdowns for an easy navigation experience your agents and consumers will appreciate.
Real-time updates
Dozens of field and input options
Instant script deployments
User-defined dispositions for every possible outcome
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.