CX Flow outlines the high-level architecture of an interaction. These flows may include CRM integrations, payment or fulfillment integrations, and other third-party integrations to ensure your agents provide one-call resolution for your customers. Your agents are providing a consistent customer experience, optimize the interactions using our built-in A/B and Multivariate testing tools. It’s all drag and drop, so there’s no need to engage technical resources.
A simple user interface gives non-programmers the tools they need to build complex interactions from the ground up.
Conditional statements ensure the correct messaging is invoked for every customer situation.
Empower your agents by passing session fields between different CX Flows, eliminating the need for repetitive conversations.
Establish A/B and Multivariate tests to discover which CX Flows creates the best outcomes.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.