CX Flow

Curate your customer’s journey through your contact center.

CX Flow outlines the high-level architecture of an interaction. These flows may include CRM integrations, payment or fulfillment integrations, and other third-party integrations to ensure your agents provide one-call resolution for your customers. Your agents are providing a consistent customer experience, optimize the interactions using our built-in A/B and Multivariate testing tools. It’s all drag and drop, so there’s no need to engage technical resources.

cx flow chart

A simple user interface gives non-programmers the tools they need to build complex interactions from the ground up.

1

Conditional statements ensure the correct messaging is invoked for every customer situation.

2

Empower your agents by passing session fields between different CX Flows, eliminating the need for repetitive conversations.

3

Establish A/B and Multivariate tests to discover which CX Flows creates the best outcomes.

4

cx flow description icon
green check markNo coding required

green check markPre-built integrations

green check markSplit testing

green check markCustomizable schedules

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Increase speed to market. Decrease training time. Eliminate flow programming and IT costs. Choose SingleComm, the single company with the tools, technology and dedication to doing what it takes to get the job done right.

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