CX Flow

Curate your customer’s journey through your contact center.

CX Flow outlines the high-level architecture of an interaction. These flows may include CRM integrations, payment or fulfillment integrations, and other third-party integrations to ensure your agents provide one-call resolution for your customers. Your agents are providing a consistent customer experience, optimize the interactions using our built-in A/B and Multivariate testing tools. It’s all drag and drop, so there’s no need to engage technical resources.

cx flow chart

A simple user interface gives non-programmers the tools they need to build complex interactions from the ground up.

1

Conditional statements ensure the correct messaging is invoked for every customer situation.

2

Empower your agents by passing session fields between different CX Flows, eliminating the need for repetitive conversations.

3

Establish A/B and Multivariate tests to discover which CX Flows creates the best outcomes.

4

cx flow description icon
green check markNo coding required

green check markPre-built integrations

green check markSplit testing

green check markCustomizable schedules

Upgrade your contact center.

See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.