CX Flow outlines the high-level architecture of an interaction. Simple drag-and-drop tools allow you to easily build and deploy highly dynamic flows, blending CX Spaces, payment or fulfillment integrations, splits, schedules, and tests into a comprehensive experience for your customers.
A simple user interface gives non-programmers the tools they need to build complex interactions from the ground up.
Conditional statements ensure the correct messaging is invoked for every contingency.
Empower your agents by passing session fields between different CX Spaces, eliminating the need for repetitive conversations.
Establish split tests to discover which CX Spaces offer the best opportunity for a successful resolution or sale.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.