SingleComm’s fully web-based Omnichannel platform provides flexibility for on-premise, multi-site, and at-home agents. Simply login and go.
Users interact with a single screen for all engagements, giving them the power to make quick decisions and seamlessly manage calls without disrupting customer experience.
Inbound calls are easily routed via skill or rank, and outbound calls are blended to minimize agent idle time.
Supervisors can monitor sessions, offer live coaching, and perform quality management functions while keeping an eye on campaign and agent performance.
Utilizing the distributed nature of the cloud, we provide integrated multi-channel customer engagement tools protected by the highest level of redundancy and PCI security.
See how SingleComm CX can work with your existing contact center software to transform your agent / consumer experience.