January 2022

Worldwide supply chain issues and shipping delays make it challenging for consumers to find what they’re looking for. Add in The Great Resignation of labor shortages, and frustration grows and tempers can flare among your customers. Here’s how contact centers have an opportunity to be the calm in the storm. Nearly 60% of consumers report …

Breaking the Bonds of Supply Chain Stress: Finding fresh solutions to new challenges. Read More »

In our 24/7, always-on world, contact centers are expected to provide immediate assistance, no matter when the requests come in. But how can you ensure that you have the resources to provide the best service possible when everyone is facing unprecedented labor shortages?  By turning to artificial intelligence with an authentic human touch.   Today’s …

The Power of The Bot: Increasing Customer Satisfaction with a Human-AI Team Read More »