Our first Annual Hamptons Retreat was magical to say the least. We invited industry leaders and experts to the Southampton home of famed tech entrepreneur and lead SingleComm advisor Michael Loeb for an educational two-day event. The stunning views from Loeb’s famed sunset deck on our first night provided the warmest welcome, making it the …
While process-improving technology is a must for contact centers that want to stay competitive and improve customer experience, putting new technologies to use can mean growing pains, slow implementation, and frustrated employees. Patient experience and ensures that your agents can connect patients to providers efficiently and securely. In this article, we’ll discuss some common pain …
Today’s technology makes it possible for your healthcare contact center to address a broader spectrum of needs than ever before. Your contact center plays a critical role in improving the patient experience and ensures that your agents can connect patients to providers efficiently and securely. Key functions of the contact center in your healthcare organization …
Must-Have Features for Your Healthcare Contact Center Read More »
