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WebRTC + Call Center Software: Real-Time Communications for Real World Challenges.

Whether it’s polyester leisure suits or rotary phones, times change, and preferences evolve. But one thing remains the same: contact center challenges.  Modern times mean modern issues. The year 2020 saw the advent of a pandemic that’s had lasting effects on how Americans work, play, live, and communicate. This was followed by worldwide supply chain …

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calling software for call center TAS

Talent, Tech and TAS: How Telephone Answering Services Are Using Call Center Software to Thrive During The Great Recession

In today’s workplace, hiring exceptional talent has become an impossible task for Telephone Answering Service (TAS) companies. With the Great Resignation showing no signs of easing, companies realize the challenge of building an exceptional team. Even after hiring, companies can lose agents to burnout caused by high call volume–not to mention high stress. So how …

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hosted call center solutions

Breaking the Bonds of Supply Chain Stress: Finding fresh solutions to new challenges.

Worldwide supply chain issues and shipping delays make it challenging for consumers to find what they’re looking for. Add in The Great Resignation of labor shortages, and frustration grows and tempers can flare among your customers. Here’s how contact centers have an opportunity to be the calm in the storm. Nearly 60% of consumers report …

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call center systems

The Power of The Bot: Increasing Customer Satisfaction with a Human-AI Team

In our 24/7, always-on world, contact centers are expected to provide immediate assistance, no matter when the requests come in. But how can you ensure that you have the resources to provide the best service possible when everyone is facing unprecedented labor shortages?  By turning to artificial intelligence with an authentic human touch.   Today’s …

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cloud native call center system

A Clouded Issue: Assessing Cloud-Native vs. Cloud-Enabled Technology

You would never put a sports car body on a compact car frame. They just don’t fit well together. So why place a retrofit cloud solution on a web-based or on-premises foundation? All Clouds Are Not Created Equal   Although cloud solutions are growing in popularity and can be implemented quickly and efficiently, some organizations …

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