So you’re starting a contact center. Or at least you’re thinking about it. As with any business, the more you know about your industry beforehand, the better. SingleComm was founded by folks with decades of experience building contact centers from the ground up. Through our time in the industry, we’ve learned some key points that …
What to know when starting a contact center and how SingleComm can help Read More »
No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your agents are spending twice the amount of time they should interacting with customers. Or maybe your virtual call center’s employees are on different time zones and struggle to efficiently communicate …
How SingleComm’s Call and Contact Center Software Boosts Agent Productivity Read More »
When it comes to providing stellar customer service, businesses must first understand their demographic. From the first point of contact, knowing who your clients are and how to best connect with them is essential to ensuring a smooth transaction. You may be wondering, What is a contact center? Isn’t it the same as a call …
Call Centers vs Contact Centers: Which is Better for Your Business? Read More »
Our first Annual Hamptons Retreat was magical to say the least. We invited industry leaders and experts to the Southampton home of famed tech entrepreneur and lead SingleComm advisor Michael Loeb for an educational two-day event. The stunning views from Loeb’s famed sunset deck on our first night provided the warmest welcome, making it the …
While process-improving technology is a must for contact centers that want to stay competitive and improve customer experience, putting new technologies to use can mean growing pains, slow implementation, and frustrated employees. Patient experience and ensures that your agents can connect patients to providers efficiently and securely. In this article, we’ll discuss some common pain …
Today’s technology makes it possible for your healthcare contact center to address a broader spectrum of needs than ever before. Your contact center plays a critical role in improving the patient experience and ensures that your agents can connect patients to providers efficiently and securely. Key functions of the contact center in your healthcare organization …
Must-Have Features for Your Healthcare Contact Center Read More »
Contact centers have come a long way in a relatively short amount of time. Let’s take a look at some of the technology and innovations that have been instrumental in the evolution of modern contact centers and how those advancements have allowed organizations to help their customers in ways that were not previously available to …
Whether it’s polyester leisure suits or rotary phones, times change, and preferences evolve. But one thing remains the same: contact center challenges. Modern times mean modern issues. The year 2020 saw the advent of a pandemic that’s had lasting effects on how Americans work, play, live, and communicate. This was followed by worldwide supply chain …
WebRTC + Call Center Software: Real-Time Communications for Real World Challenges. Read More »
In today’s workplace, hiring exceptional talent has become an impossible task for Telephone Answering Service (TAS) companies. With the Great Resignation showing no signs of easing, companies realize the challenge of building an exceptional team. Even after hiring, companies can lose agents to burnout caused by high call volume–not to mention high stress. So how …
Worldwide supply chain issues and shipping delays make it challenging for consumers to find what they’re looking for. Add in The Great Resignation of labor shortages, and frustration grows and tempers can flare among your customers. Here’s how contact centers have an opportunity to be the calm in the storm. Nearly 60% of consumers report …
Breaking the Bonds of Supply Chain Stress: Finding fresh solutions to new challenges. Read More »
