July 2023

The situation A national media group serves millions of Americans through its news subscriptions, technology services, and marketing agencies. The company spent significant time interacting with customers to manage newspaper subscriptions and delivery, including stop and start vacation holds and payment issues, requiring additional (and costly) human resources. The challenge The company came to SingleComm …

IVR as the money-saving MVP: Helping a media group bring home good news. Read More »

Culture is critical to the success of any company. Having leaders and employees aligned on core values results in a mutual trust that will benefit everyone. In this article, we will go over the following: Defining company culture & deciding on core values Key elements of a good company culture Nurturing a good company culture …

Importance of company culture in fostering a positive work environment Read More »