January 2023

No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your agents are spending twice the amount of time they should interacting with customers. Or maybe your virtual call center’s employees are on different time zones and struggle to efficiently communicate …

How SingleComm’s Call and Contact Center Software Boosts Agent Productivity Read More »

When it comes to providing stellar customer service, businesses must first understand their demographic. From the first point of contact, knowing who your clients are and how to best connect with them is essential to ensuring a smooth transaction. You may be wondering, What is a contact center? Isn’t it the same as a call …

Call Centers vs Contact Centers: Which is Better for Your Business? Read More »