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Executive Summary  An enterprise healthcare organization faced inefficiencies and high operational costs due to managing 150 separate logins for customer service tools, including Zendesk, video platforms, CRM licenses, and email systems. By implementing SingleComm’s CCaaS (Contact Center as a Service) solution, which leverages an open API for seamless data integration, the company consolidated all systems …

Transforming Healthcare Operations with SingleComm CCaaS  Read More »

With around-the-clock availability and the ability to automate repetitive tasks like answering common customer inquiries and scheduling appointments, chatbots and IVR systems improve contact center efficiency and enhance customer experience. What is an IVR? IVR, or Interactive Voice Response, represents an automated phone system enabling callers to access pre-recorded information without human interaction. It offers …

SingleComm’s ChatBOTs and IVR systems are an automation level up Read More »