SingleComm’s ChatBOTs and IVR systems are an automation level up
With around-the-clock availability and the ability to automate repetitive tasks like answering common customer inquiries and scheduling appointments, chatbots and IVR systems improve contact center efficiency and enhance customer experience. What is an IVR? IVR, or Interactive Voice Response, represents an automated phone system enabling callers to access pre-recorded information without human interaction. It offers …
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