Blog

The situation A national media group serves millions of Americans through its news subscriptions, technology services, and marketing agencies. The company spent significant time interacting with customers to manage newspaper subscriptions and delivery, including stop and start vacation holds and payment issues, requiring additional (and costly) human resources. The challenge The company came to SingleComm …

IVR as the money-saving MVP: Helping a media group bring home good news. Read More »

Culture is critical to the success of any company. Having leaders and employees aligned on core values results in a mutual trust that will benefit everyone. In this article, we will go over the following: Defining company culture & deciding on core values Key elements of a good company culture Nurturing a good company culture …

Importance of company culture in fostering a positive work environment Read More »

In modern contact center environments, efficient information access and seamless workflow management are crucial for agent productivity. SingleComm’s innovative single pane of glass interface consolidates all essential information and metrics into one place, giving agents access to everything they need in a single glance, minimizing the back-and-forth navigation and maximizing efficiency so agents can resolve …

The Power of SingleComm’s Single Pane of Glass Viewing: Enhancing Agent Productivity Read More »

If you feel that customers are pulling on you from every direction, and you’re struggling to keep up– you’re not alone. As the only contact center solutions provider created by industry professionals, we get it. We’ve walked the walk, and it can be a bumpy path without the right tools. It seems that a new …

How SingleComm’s Omnichannel Services Can Grow Your Business Read More »

Like any other tool, AI should be viewed as something that can improve the performance of the humans on your team rather than something that replaces them altogether. Our solutions do just that. – Michael Puccinelli, CEO and founder of SingleComm As a business leader, you know how important it is for your customer service …

How Conversational AI Can Power Up Your Contact Center Read More »

Advances in technology, shifts in attitudes, and competition for workers has resulted in more contact centers embracing remote work. Many contact center managers realize that the shift away from brick-and-mortar offices has its share of advantages, such as lower costs and increased employee satisfaction. An essential element of any successful transition from an in-office to …

Must-Have Features For Your At-Home Contact Center Read More »

So you’re starting a contact center. Or at least you’re thinking about it. As with any business, the more you know about your industry beforehand, the better. SingleComm was founded by folks with decades of experience building contact centers from the ground up. Through our time in the industry, we’ve learned some key points that …

What to know when starting a contact center and how SingleComm can help Read More »

No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your agents are spending twice the amount of time they should interacting with customers. Or maybe your virtual call center’s employees are on different time zones and struggle to efficiently communicate …

How SingleComm’s Call and Contact Center Software Boosts Agent Productivity Read More »

When it comes to providing stellar customer service, businesses must first understand their demographic. From the first point of contact, knowing who your clients are and how to best connect with them is essential to ensuring a smooth transaction. You may be wondering, What is a contact center? Isn’t it the same as a call …

Call Centers vs Contact Centers: Which is Better for Your Business? Read More »

Our first Annual Hamptons Retreat was magical to say the least. We invited industry leaders and experts to the Southampton home of famed tech entrepreneur and lead SingleComm advisor Michael Loeb for an educational two-day event. The stunning views from Loeb’s famed sunset deck on our first night provided the warmest welcome, making it the …

Making Magic in the Hamptons Read More »