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Top 3 Benefits of Working with an Industry Expert

Your company has outgrown its customer engagement platform, and now it’s time to find technology solutions that not only fit your current business, but are also scalable to keep up with future growth. Researching, choosing and implementing new technology is...

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3 Steps to Ensure a Successful Software Implementation

In order to continue to grow your business in today’s competitive marketplace, it’s imperative to have technology systems in place that can provide the most efficiencies at the lowest cost. Although much attention is given to how to choose the...

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4 Predictors of Self-Service Success

Customers have come to expect self-service options in everything from scheduling medical appointments and paying bills, to checking in for flights and more. According to The Real Self-Service Economy, 40 percent of consumers surveyed said they prefer self-service to human...

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5 Benefits of Contact Center Reporting

Whether in-bound, out-bound or blended, comprised of 250 seats or 12 agents, contact centers of all types can benefit from the intelligence gathered by sound reporting, allowing you to quickly locate flaws in processes and improve the quality of services...

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5 Ways Top Sales Teams Win in the Age of the Consumer

A new report from Salesforce Research examines how the role of sales is changing and highlights new approaches replacing traditional sales pitches in order to meet consumer expectations for instant, tailored, “always-on” sales. According to the research, which included a...

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AI in the Contact Center

Much of what we associate with artificial intelligence (AI) – namely, robots taking over the world and replacing humans – is more sci-fi that reality. But a recent Forester report suggests there may be something to fear. Within five years...

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The Future is here...

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