Good Call:The SingleComm blog.From news to insights, tips to tricks, Good Call calls to mind what contact center professionals need to know to stay ahead of the game. Read on.Then level up. Talent, Tech and TAS: How Telephone Answering Services Are Using Call Center Software to Thrive During The Great Recession Breaking the Bonds of Supply Chain Stress: Finding fresh solutions to new challenges. The Power of The Bot: Increasing Customer Satisfaction with a Human-AI Team A Clouded Issue: Assessing Cloud-Native vs. Cloud-Enabled Technology Looking for the Personal Touch: Corporate Size Really Does Matter Check back soon. More blog posts on the way.
Talent, Tech and TAS: How Telephone Answering Services Are Using Call Center Software to Thrive During The Great Recession