While process-improving technology is a must for contact centers that want to stay competitive and improve customer experience, putting new technologies to use can mean growing pains, slow implementation, and frustrated employees. Patient experience and ensures that your agents can connect patients to providers efficiently and securely. In this article, we’ll discuss some common pain …
Today’s technology makes it possible for your healthcare contact center to address a broader spectrum of needs than ever before. Your contact center plays a critical role in improving the patient experience and ensures that your agents can connect patients to providers efficiently and securely. Key functions of the contact center in your healthcare organization …
Must-Have Features for Your Healthcare Contact Center Read More »
Contact centers have come a long way in a relatively short amount of time. Let’s take a look at some of the technology and innovations that have been instrumental in the evolution of modern contact centers and how those advancements have allowed organizations to help their customers in ways that were not previously available to …
Whether it’s polyester leisure suits or rotary phones, times change, and preferences evolve. But one thing remains the same: contact center challenges. Modern times mean modern issues. The year 2020 saw the advent of a pandemic that’s had lasting effects on how Americans work, play, live, and communicate. This was followed by worldwide supply chain …
WebRTC + Call Center Software: Real-Time Communications for Real World Challenges. Read More »
In today’s workplace, hiring exceptional talent has become an impossible task for Telephone Answering Service (TAS) companies. With the Great Resignation showing no signs of easing, companies realize the challenge of building an exceptional team. Even after hiring, companies can lose agents to burnout caused by high call volume–not to mention high stress. So how …
Worldwide supply chain issues and shipping delays make it challenging for consumers to find what they’re looking for. Add in The Great Resignation of labor shortages, and frustration grows and tempers can flare among your customers. Here’s how contact centers have an opportunity to be the calm in the storm. Nearly 60% of consumers report …
Breaking the Bonds of Supply Chain Stress: Finding fresh solutions to new challenges. Read More »
In our 24/7, always-on world, contact centers are expected to provide immediate assistance, no matter when the requests come in. But how can you ensure that you have the resources to provide the best service possible when everyone is facing unprecedented labor shortages? By turning to artificial intelligence with an authentic human touch. Today’s …
The Power of The Bot: Increasing Customer Satisfaction with a Human-AI Team Read More »
You would never put a sports car body on a compact car frame. They just don’t fit well together. So why place a retrofit cloud solution on a web-based or on-premises foundation? All Clouds Are Not Created Equal Although cloud solutions are growing in popularity and can be implemented quickly and efficiently, some organizations are …
A Clouded Issue: Assessing Cloud-Native vs. Cloud-Enabled Technology Read More »
Would you like to be a big fish in a little pond or a small fish in a big pond? If quality service, customization and dedication are important to you, be the big fish. The challenge? You are looking to take your business to the next level. But when it comes time to select the …
Looking for the Personal Touch: Corporate Size Really Does Matter Read More »
